Conversant Group is hiring a
Technical Account Manager

Summary

Join the world's first Civilian Cybersecurity Force as a Technical Account Manager, providing technical support and building strong relationships with clients. This role involves serving as the primary point of contact for clients, understanding their technical needs, collaborating with internal teams, and ensuring successful implementation and onboarding. The ideal candidate has a Bachelor's degree in a technical field or equivalent experience, previous experience in technical account management or customer success, and strong technical knowledge and communication skills.

Requirements

• Bachelor's degree in a technical field or equivalent experience
• Previous experience in a technical account management or customer success role
• Strong technical knowledge and understanding of software and technology solutions
• Excellent communication and interpersonal skills
• Ability to build and maintain relationships with clients
• Strong problem-solving and troubleshooting skills
• Ability to work independently and manage multiple clients simultaneously
• Proficiency in CRM software and other relevant tools

Responsibilities

• Serve as the primary point of contact for our clients, building strong relationships and providing exceptional customer service
• Understand clients' technical needs and requirements, and effectively communicate them to internal teams
• Collaborate with cross-functional teams to ensure successful implementation and onboarding of clients
• Proactively identify and resolve any technical issues or challenges faced by clients
• Conduct regular check-ins with clients to assess their satisfaction and identify opportunities for improvement
• Stay up-to-date with industry trends and advancements to provide valuable insights and recommendations to clients
• Ensure that tickets are resolved professionally and in a manner consistent with the contract
• Ability to plan, coordinate, and manage multiple activities simultaneously
• Track, analyze, and report performance metrics on account management
• Collaborate with sales teams to identify upsell and cross-sell opportunities

Preferred Qualifications

Project management experience is preferred

Benefits

• Internal and external learning & development opportunities, including career advancement
• Competitive compensation & benefits
• Scheduled & flexible PTO programs
• Fully remote work options
• Family friendly programs
• Care packages
• Regular team building events