Remote Technical Account Manager

Summary

Join Coupa's Services organization as a Technical Account Manager to work closely with customers globally to increase adoption, maximize value & drive best practices, ensuring our customers get the greatest value from their Coupa platform.

Requirements

• Consulting experience, managing multiple projects with multiple customers at one time
• Technical capacity to dive into the product configuration and help customers understand the capability and flexibility of the platform
• Proven experience in Procurement, Procure to Pay, Source to Contract, Sourcing and Category Management, or Accounts Payable
• Experience with Software as a Service is a must
• Good background in customer/client management
• Strong communication skills, including professional writing skills, verbal skills and experience presenting to customers
• Strong organizational skills, analytical thinking and problem-solving abilities

Responsibilities

• Develop standard processes within your areas of expertise and champion their adoption
• Manage the CAM engagement with a customer using strong project management practices while developing solutions to business problems
• Take ownership of your customer’s continued success by ensuring accurate adoption of the platform
• Engage customers in enlightened business need discussions versus feature/function basics. Continually drive customers toward their strategic goal
• Partner with customers to solve business challenges while improving the adoption of the Coupa Platform
• Provide a strong technical understanding of our product with the ability to discuss and demonstrate the full Coupa platform and how it may be configured to meet a customer’s business needs