Affirm is hiring a
Technical Account Manager

Summary

Join Affirm's team as a Technical Account Manager and work closely with cross-functional teams to support merchant success post-sale. Represent Affirm's engineering team and technologies, drive technical and business strategy, and help merchants avoid pitfalls while taking advantage of more offerings.

Requirements

• 2+ years experience in a Solutions Engineering, Partner Engineering, Sales Engineering, Technical Account Management, Solutions Architecture, or any other customer-facing engineering role
• Ability to read code in at least one major programming language
• Familiarity with the following concepts: integrating UX elements w/ backend services, frameworks, and 3rd party developer APIs
• Excellent verbal and written communication skills, strong project management skills, capable of influencing internal and external stakeholders to stay on schedule
• Passion and drive to change consumer banking for the better

Responsibilities

• Build the trust of your technical counterparts, both internally and externally
• Project manage and provide world-class technical guidance and solutions for expansion initiatives, promotions, etc; utilize and build on implementation guides, best practice playbooks, and UAT certification plans
• Consistently demonstrate your technical expertise and knowledge of Affirm's product suite to increase scope and product adoption
• Provide support in maintaining the overall technical health of merchants' integrations, including escalation and incident management
• Develop and maintain a full understanding of the technical integration between Affirm and our merchants
• Proactively monitor metrics to ensure the health of the integrations and quickly identify technical issues
• Troubleshoot the root cause of issues and proposed solutions, engaging your cross-functional partners as needed

Preferred Qualifications

Experience implementing or customizing in-store point of sale systems, e-commerce platforms, payment gateways

Benefits

• 100% subsidized medical coverage, dental and vision for you and your dependents
• Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
• Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
• ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount