Remote Technical Account Manager

Summary

Join interface.ai, a leading AI provider for banks and credit unions, as an Implementation Consultant. You will lead business process discovery workshops, develop AI solutions, and manage application builds, tests, and deployments. This role requires a Bachelor's degree in a related field, 3-5 years of client-facing implementation experience, and strong technical skills. Experience in a B2B SaaS startup and proven project management skills are essential. Preferred qualifications include AI, SaaS, and Fintech experience. The company offers a remote-first policy, comprehensive health insurance, PTO, life insurance, and a competitive salary between $125,000 and $150,000.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• 3-5 years of experience in a client-facing implementation consultant role, preferably in a software or AI technology environment
• Strong technical background with the ability to understand and articulate complex technical concepts
• Have worked in a (Series A - Series C) B2B SaaS startup environment
• Proven expertise in steering technical projects, ensuring seamless execution from inception to completion
• Adept at strategically gathering and distilling requirements, coupled with a mastery of User Acceptance Testing (UAT) processes to guarantee optimal project outcomes
• Skillful in crafting meticulous testing workflows and scenarios, contributing to the delivery of high-quality and flawlessly functioning solutions
• Demonstrated track record of delivering exceptional customer success, showcasing a commitment to understanding and exceeding client expectations
• Proven project management skills with experience leading end-to-end implementations
• Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal teams

Responsibilities

• Lead business process discovery workshops
• Develop and leverage expertise in AI solutions
• Plan, manage, and perform application build, test, and deploy activities
• Identify and monitor interdependencies between various program or project workstreams
• Create project deliverables and standards
• Plan and establish after go-live activities
• Effectively communicate complex client and solution concepts to audiences of varying levels

Preferred Qualifications

• Experience working with AI, including chatbots
• SAAS and/or Fintech industry experience

Benefits

• Remote First Policy
• Medical/Dental/Vision Insurance
• PTO & Holidays
• Life Insurance