Technical Account Manager

Summary

The job is for a Client Success Manager at Level AI, a Series C startup in Mountain View, California. The role involves managing key client accounts, understanding their technical requirements, collaborating with internal teams, developing opportunities for upselling, tracking account metrics, and having a strong technical background.

Requirements

• Bachelor's degree in Computer Science or related field OR equivalent experience
• 4 years of experience in a hands-on technical role
• 2-3+ years of experience delivering successful customer implementations
• Strong technical background with a good understanding of SaaS platforms, APIs and cloud services
• Excellent project management skills
• Ability to communicate technical concepts to non-technical stakeholders
• Exceptional organizational and problem-solving skills
• Strong communication skills in English (both written and verbal)

Responsibilities

• Serve as the primary point of contact for key client accounts
• Build and maintain strong relationships with clients
• Handle onboarding of multiple clients simultaneously
• Understand clients' technical requirements and business objectives
• Ensure that our AI-powered customer support solutions meet their needs
• Collaborate with internal teams to address client needs and resolve technical issues
• Develop and maintain a deep understanding of our AI-powered customer support solutions
• Effectively communicate technical information to clients
• Identify opportunities for upselling and cross-selling our solutions to existing clients
• Track and report on key account metrics, such as customer satisfaction and product usage

Preferred Qualifications

• Familiarity with common CRM integrations such as Salesforce and Zendesk
• Familiarity with intent-based and generative artificial intelligence
• Experience with Telephony Systems such as AWS Connect, Five9 and Genesys