Demand Technical Account Manager

Summary

Join Freestar as a Demand Technical Account Manager and assist the Demand team in various functions, including partner onboarding and offboarding, technical support, and project management. You will collaborate with internal and external teams, manage multiple projects simultaneously, and maintain a collaborative, positive attitude. This role requires strong organizational skills, technical expertise in ad tech, and excellent communication abilities. Freestar offers a fully remote work environment and the opportunity to contribute to a growing company.

Requirements

• 2-4 years of ad tech experience, demonstrating a comprehensive understanding of the industry's complexities
• Understanding of supply-side platforms (SSPs) and demand-side platforms (DSPs) is required
• Proven project management experience, overseeing the end-to-end process of bringing new products or clients on board
• Exceptional written and verbal communication skills, particularly in building and maintaining strong relationships
• Proficiency in Salesforce, Google Products, and Microsoft Excel is essential

Responsibilities

• Partner closely with Product and Engineering to ensure seamless onboarding of new demand partners, aligning technical requirements and timelines
• Coordinate and close the loop on partner offboardings. Ensure internal teams are informed of partnership changes and processes are documented accordingly
• Lead and manage technical projects, including audits, partner integrations, and optimizations. Serve as the primary liaison with Product and Engineering teams to prioritize, communicate, and resolve technical challenges effectively
• Conduct detailed audits of bidder and deal setups to identify discrepancies and opportunities, and ensure integrations are fully scaled and optimized. Provide actionable insights to increase revenue-generating opportunities
• Evaluate current workflows to identify bottlenecks, redundancies, or inefficiencies
• Design and implement automation solutions to improve scalability, accuracy, and efficiency
• Address technical inquiries promptly, troubleshoot issues, and provide effective resolution

Preferred Qualifications

• Experience working with publishers and knowledge of Google Ad Manager (GAM) are a plus
• Knowledge in automations and robotic process automation (RPA) bots are a plus
• Excellent written and verbal communication
• Detail oriented with an eye for pattern recognition
• Internal motivation with a strong sense of urgency to drive projects to completion
• Strong organizational skills with the ability to navigate multiple competing priorities
• Professional maturity, aptitude, and confidence
• Teamwork, interpersonal & relationship-building skills, with the ability to lead by influence and example

Benefits

• Full-Time, Salaried Position
• Fully remote company, with collaborative asynchronous teamwork
• The opportunity to be part of something BIG