Technical Account Manager

Summary

Join Obsidian Security as a proactive Sr. Technical Account Manager (TAM) and become part of a winning team in a SaaS security start-up. As a TAM, you will actively drive customer value within the Obsidian platform, providing technical advice and expertise on SaaS security. You will partner with customers, offering technical and educational support throughout their journey. Your role also involves being the voice of the customer within Obsidian, providing valuable feedback to product management and engineering. The ideal candidate is driven, collaborative, and knowledgeable, with experience in cybersecurity and a passion for SaaS security. Obsidian offers competitive benefits, including comprehensive healthcare, flexible paid time off, and parental leave.

Requirements

• A strong blend of communication abilities and technical skills to be the field-facing technical ambassador for Obsidian
• Experience building and managing strong customer relationships
• Experience with cybersecurity, especially Cloud and SaaS security concerns
• Ability to prioritize and manage multiple requests while delivering results
• Experience administering and configuring SaaS applications (such as Google Workplace / GSuite, O365, Okta, Duo, etc)
• Experience interacting with APIs, integrations, and middleware
• An understanding of common web authentication methods (such as tokens, OAuth, SAML, etc.)
• Willingness to travel occasionally to meet with customers, not expected to exceed 5%

Responsibilities

• Deliver the highest level of customer experience and technical assistance to customers and partners
• Manage simultaneous customer requests, inquiries and issues of varying complexity and priority
• Take ownership of driving complex scenarios and issues, working with appropriate stakeholders in engineering, product management and sales to deliver successful outcomes
• Work closely with our customers to make sure they are enabled/on-boarded successfully, fully understand how to use the platform, and can successfully integrate it into their day-to-day workflows
• Drive towards improving customer understanding and usage of the Obsidian platform. This includes understanding common issues to build and improve in-product documentation and guides, as well as deliver live or recorded product training for new customers or partners
• Identify, communicate, and deliver on opportunities to improve Obsidian’s ability to support and enable our customers to be successful, including new processes, tools, or product prototypes
• Create and deliver Account Health checks and Quarterly Business Review

Preferred Qualifications

• Versed in software engineering (Python)
• Experience with cybersecurity solution stacks
• Experience in incident response, threat triage, log analysis, and data correlation

Benefits

• Competitive compensation with equity and 401k
• Comprehensive healthcare with dental and vision coverage
• Flexible paid time off and paid holiday time off
• 12 weeks of new parent or family leave
• Personal and professional development resources