Remote Technical Account Manager
at Redis

Summary

Join our India Customer Success team as a Technical Account Manager and play a critical role in managing and enhancing the technical relationship between Redis and its strategic customers.

Requirements

• 3+ years of experience in a customer-facing (on site) technical role, such as Technical Account Manager, Solutions Architect, Customer Success or similar
• Excellent communication and presentation skills, with the ability to translate complex technical concepts to non-technical stakeholders
• Strong problem-solving skills and the ability to think strategically about customer needs
• Ability to manage multiple priorities and work effectively in a fast-paced environment
• Experience in proactively growing customer relationships within an account while expanding your understanding of the customer’s business
• Demonstrated track record of owning customer relationships, including implementation, renewal, and upsell
• Experience with Linux
• Proven experience working with cloud technologies, databases, or distributed systems
• Proficiency in one or more programming languages (e.g., Python, Java, C++)
• Fluent in business English written and verbal

Responsibilities

• Develop and maintain strong relationships with key stakeholders within customer organizations, including developers, DevOps, and Application Directors
• Understand customer business goals and challenges and provide tailored solutions that leverage Redis technologies to meet those needs
• Conduct regular technical reviews, assessments, and optimizations for customer environments
• Pro-actively manage customer health and identify and mitigate renewal risks. Collaborate with the sales team to identify and drive opportunities for account expansion and growth
• Deliver QBR’s / Operational reviews with Stakeholders

Benefits

• Competitive salaries and equity grants
• Flexible vacation time to promote a healthy work-life balance
• Health insurance, paid paternity leave, and pension plan
• Flexible working options
• Team celebrations and recreation events
• Learning and development opportunities