Twilio is hiring a
Technical Account Manager in Colombia

Summary

The job is for a Technical Account Manager - Partner Support at Twilio. The role involves providing technical support to strategic partners, resolving complex technical issues, collaborating with internal teams, and analyzing customer trends. The position requires 4+ years of relevant experience, good knowledge of RESTful technology, API understanding, network connectivity issue solving skills, comfort in working with customers' developers, development experience in Javascript or other scripting language, and enthusiasm for collaboration. The role is based in Bogota, Colombia - Remote and travel is anticipated to be approximately 5%. Benefits include competitive pay, generous time-off, healthcare, retirement savings program, and more.

Requirements

• 4+ years of relevant experience
• Good knowledge of RESTful technology, previous work with APIs and ability to understand and solve issues with cloud solutions
• Skilled in solving network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS
• Comfortable in working with customers’ developers to troubleshoot use of the Twilio helper libraries
• Enthusiasm for interacting and collaborating with other groups within Twilio in your search for solutions our customers need
• Development experience in Javascript or other scripting language

Responsibilities

• Use strong technical and diplomatic skills to address customer issues and provide feedback to Twilio’s Product and Engineering teams
• Work with our customers' and partners' developers, architects, and support personnel to resolve complex problems
• Collaborate with teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs
• Understand customer trends, analyze patterns, drive betterments, and report observations to the management team to improve support process

Preferred Qualifications

• Development experience in VOIP / SIP Applications, WebRTC is a huge plus
• Contact Center support experience is helpful as well

Benefits

Competitive pay, generous time-off, ample parental and wellness leave, healthcare, retirement savings program, and more