AnyDesk Software is hiring a
Technical Account Manager

Summary

The job description is for a Technical Account Manager role at AnyDesk. The role involves serving as the primary point of contact for clients, collaborating with cross-functional teams, understanding clients' technical requirements, assisting in troubleshooting technical issues, and more. Basic qualifications include vocational training, first consulting experience, knowledge of a scripting language, strong communication skills, fluency in English and Korean, and fluency in a second language is preferred.

Requirements

• Vocational training in a technical field, e.g., Computer Engineering, System Integration or equivalent practical experience
• First consulting experience for a software manufacturer, specialized in software integration
• Knowledge of at least one scripting language (Python)
• Very strong ability to listen attentively, apply logic and reason, follow-through, can-do attitude, and exceptional communication skills both written and verbal
• Fluency in English and Korean is mandatory

Responsibilities

• Understand clients' technical requirements and business objectives to provide tailored solutions and recommendations
• Serve as the primary contact for clients for consulting, training and support, ensuring a smooth and successful transition to our products or services
• Collaborate with internal teams, including Sales, Customer Success, and Development, to develop and execute strategic account plans and ensure timely resolution of client issues
• Act as a technical liaison between clients and internal teams, translating complex technical concepts into understandable terms for non-technical stakeholders
• Assist clients in troubleshooting technical issues, providing detailed analysis, and offering solutions to ensure their satisfaction and success
• Prepare and deliver technical presentations, product demonstrations, and training sessions to clients
• Collaborate with the sales team on contract renewals and expansion opportunities, providing technical insights and recommendations

Preferred Qualifications

Fluency in a second language such as Japanese, Mandarin, Cantonese or another regional language is preferred

Benefits

• Ambitious and self-driven culture
• Generous leave entitlements
• Personal and professional development focus and room for creative ideas
• Fun place to work where everyone is valued
• An international team