Technical Account Manager

Summary

Join WatchGuard as a Technical Account Manager and guide customers toward exceptional security. You will serve as a trusted advisor, providing technical guidance and best practices. Your role involves reviewing security postures, alerts, and incidents, and acting as an escalation point for customer communication issues. You will document learnings to share with teammates and customers. This position is based in Spain and requires strong customer focus, data-driven approach, and Windows systems administration experience. WatchGuard offers a flexible work philosophy, allowing for a blend of office and remote work.

Requirements

• Be a customer-focused, data-driven, and process-oriented professional with Windows systems administration experience
• Bring a track record of success within a technical customer-facing role
• Work well in a fast-paced environment and face unique obstacles with positivity and integrity
• Be committed to both professional development and business growth in a rapidly expanding market
• Have the ability to deal with ambiguity, communicate well with partner teams, and a compassionate understanding of the customer experience
• Speak Spanish and English
• Have 5+ years of technical account management experience or 2.5 years in a cybersecurity technical customer-facing role

Responsibilities

• Oversee thriving customer relationships as the customer’s guide to achieving exceptional security
• Serve as the customer’s trusted security advisor and function as an extension of their team, imparting technical and security guidance and best practices
• Learn to be the partner’s/customer’s chief navigator, charting a path towards security maturity, mapping its journey and architecting a resilient posture
• Help shape the development of our cutting-edge technology and service as a customer advocate
• Meet with partners/customers to review their security posture
• Review security alerts and incidents, emerging threats, and any support tickets filed in order to prepare for these meetings
• Be an escalation point for customer communication issues that the SOC or Support teams may have
• Spend time documenting what you have learned in order to share that information with teammates and partners/customers

Preferred Qualifications

Knowledge of German

Benefits

• Flexible work arrangements tailored to individual needs
• Parental leave
• Family care resources
• Flexible work options to balance personal and professional priorities