Technical Consultant

Summary

Join Degreed's Professional Services team as a Technical Consultant, implementing technical solutions and integrations for enterprise clients throughout their lifecycle. Based in EMEA, you will act as a technical counterpart to clients, host training sessions, consult on system configurations, and produce design documentation. This role requires 5+ years of technical account management or implementation experience with a focus on enterprise-wide deployments and strong technical skills (API, FTP, SAML, etc.). You will manage multiple concurrent projects, ensuring timely and budget-conscious completion. Excellent communication skills and the ability to explain technical information to non-technical audiences are essential. Degreed offers a comprehensive benefits package and flexible work arrangements.

Requirements

• 5+ years of technical account management or technical implementation experience with an emphasis on technical integrations for enterprise-wide deployments
• Strong technical acumen with hands-on technical skills (including API, FTP, SAML, and other data transfer protocols)
• Experience managing and overseeing multiple projects concurrently
• Experience acting as a technical advisor helping to deliver on client business objectives and recommending solutions to challenges
• Attention to detail and the ability to prioritize, organize, and operate in a fast-moving, entrepreneurial start-up environment
• Willingness to travel
• Ability to explain technical information to a non-technical audience and someone who excels at nurturing client relationships

Responsibilities

• Act as a technical counterpart to clients assisting with implementing Degreed products, integrations, and technical service engagements
• Host technical training sessions with client/provider teams to support client milestones and projects
• Use technical and product expertise to consult with clients/providers on system configurations, user access criteria, SSO authentication, data/content integrations that meet business needs and minimize risk
• Produce all requirements and final design documentation for implementation of new products and services
• Test and troubleshoot technical end-user and system components throughout projects to ensure they meet requirements
• Consult on best practices for common product questions and consult with clients to find technical solutions to roadblocks
• Collaborate with account teams to increase adoption and client satisfaction
• Manage concurrent client projects, ensuring they are completed on time and within budget using tools such as Precursive and Zendesk

Preferred Qualifications

• Experience in HCM, Talent Management, or HRIS consulting within a professional services or customer experience organization, SaaS experience preferred
• Speaks English (with an additional European language a big bonus)

Benefits

• Comprehensive benefits package designed to support your well-being, growth, and success
• Flexible work arrangements