Technical Consultant

Summary

Join Zuora as a Technical Consultant in Chennai or Bangalore, working remotely with occasional office visits. Collaborate with solution architects and customers to translate business needs into technical solutions using Zuora products. Leverage your technical skills, problem-solving abilities, and communication skills to ensure successful customer adoption. Work closely with various teams, including solution architects, technical architects, and product engineers. Deliver solutions, document processes, and provide ongoing support. Gain experience with workflows, HTML templates, data migration, Zuora CPQ, Zuora 360, and Salesforce.

Requirements

• At least 3-8 years of technical experience
• At least 3-5 years of experience in consulting roles within a professional services organization
• Code experience such as Java, Java script, Python, Salesforce APEX, SQL, PLSQL or another programming language
• Object oriented framework experience
• Ability to review API documentation and use APIs to implement the solution and troubleshoot API integrations
• Ability to understand the requirements clearly and implement them to have smooth customer experience
• Understand the Zuora product
• Must be a strong team player with excellent communication skills at the business and technical level, able to collaborate as part of a team to deliver exceptional customer results in a rapid paced implementation environment
• Experience managing tasks on multiple projects simultaneously

Responsibilities

• Work directly with Zuora Product Engineers on customer use cases and feedback
• Understand Zuora product and subscriptions business
• Understand and Implement data/object models
• Understand process flows and architecture diagrams
• Widen scope while talking to diversified teams across regions
• Develop and customize on top of OOTB available features and functionalities
• Provide your customers expertise on their business needs underlying Zuora product, Zuora APIs and integration best practices
• Document technical Solutions, checklists and runbooks with the customer for sign-off
• Provide guidance and Implement best practices to turn customers requirement into technical solutions
• Help customers with their UATs and production deployments
• Handover the solution to support team to ensure customer gets the continued support after going live
• Get opportunity to work on workflows, HTML templates, Data Migration, Zuora CPQ, Zuora 360, Salesforce
• Supports the customer with regularly scheduled calls to answer functional and technical questions
• Work with great consultants and gain from their experiences and knowledge

Preferred Qualifications

Bachelor’s of Science in Computer Science or in Business preferred

Benefits

• Competitive compensation, variable bonus and performance reward opportunities, and retirement programs
• Medical insurance
• Generous, flexible time off
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing