Technical Consultant

Summary

Join Zuora's India team as a Technical Consultant based in Chennai or Bangalore (3 days/week in-office). You will collaborate with solution architects and customers, translating business needs into optimal technical solutions using Zuora products. Leveraging your technical expertise, you'll guide customers through implementation, UAT, and deployment, ensuring continued support post-launch. This remote-first role requires strong communication and problem-solving skills, along with experience in consulting and specific technologies. You'll work with diverse teams across regions and contribute to various projects, including workflows, data migration, and Zuora CPQ/360. Zuora offers competitive compensation, benefits, and professional development opportunities.

Requirements

• At least 3-8 years of technical experience
• At least 3-5 years of experience in consulting roles within a professional services organization
• Code experience such as Java, Java script, Python, Salesforce APEX, SQL, PLSQL or another programming language
• Object oriented framework experience
• Ability to review API documentation and use APIs to implement the solution and troubleshoot API integrations
• Ability to understand the requirements clearly and implement them to have smooth customer experience
• Understand the Zuora product
• Must be a strong team player with excellent communication skills at the business and technical level, able to collaborate as part of a team to deliver exceptional customer results in a rapid paced implementation environment
• Experience managing tasks on multiple projects simultaneously

Responsibilities

• Work directly with Zuora Product Engineers on customer use cases and feedback
• Understand Zuora product and subscriptions business
• Understand and Implement data/object models
• Understand process flows and architecture diagrams
• Widen scope while talking to diversified teams across regions
• Develop and customize on top of OOTB available features and functionalities
• Provide your customers expertise on their business needs underlying Zuora product, Zuora APIs and integration best practices
• Document technical Solutions, checklists and runbooks with the customer for sign-off
• Provide guidance and Implement best practices to turn customers requirement into technical solutions
• Help customers with their UATs and production deployments
• Handover the solution to support team to ensure customer gets the continued support after going live
• Get opportunity to work on workflows, HTML templates, Data Migration, Zuora CPQ, Zuora 360, Salesforce
• Supports the customer with regularly scheduled calls to answer functional and technical questions
• Work with great consultants and gain from their experiences and knowledge

Preferred Qualifications

Bachelor’s of Science in Computer Science or in Business

Benefits

• Competitive compensation, variable bonus and performance reward opportunities, and retirement programs
• Medical insurance
• Generous, flexible time off
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing