Technical Coordination Manager

Summary

Join New Era Technology as a Technical Coordination Manager for Physical Security & IT Projects, a remote position offering full benefits including medical, dental, vision, 401k match, and 29 PTO days. Supervise a team, ensuring efficient service delivery and high customer satisfaction. This role involves technical tasks, managing work orders, supporting infrastructure, and acting as a liaison between teams. The ideal candidate has experience with security and IT products and strong leadership, service delivery, and technical skills. The position requires 3-5 years of project experience and is open to candidates residing in the Continental US. Additional hours may be required, and up to 5% domestic and some international travel may be necessary.

Requirements

• Strong leadership skills to guide and motivate a team
• Experience in leading cross-functional teams and managing stakeholder expectations
• Knowledge of service delivery processes and best practices
• Experience in managing customer relationships and resolving issues
• Strong technical skills and knowledge in relevant systems, software, and hardware
• Ability to troubleshoot and resolve complex technical issues
• Strong analytical skills to assess technical operations and identify areas for improvement
• Effective problem-solving abilities to develop and implement solutions
• Proficiency in planning, scheduling, and managing technical work orders
• Ability to manage multiple tasks and projects simultaneously
• Competence in using project management software
• Excellent communication skills to interact with technical and non-technical stakeholders
• Ability to convey complex information clearly and concisely
• Proficiency in stakeholder management and engagement
• High attention to detail to ensure accuracy in technical work and documentation
• Ability to identify and rectify issues before they escalate
• Ensuring quality control measures are in place and followed
• Ability to work effectively in a team environment, coordinating with various technical and operational teams
• Willingness to assist team members and share knowledge
• Experience in leading cross-functional teams and managing stakeholder expectations
• Ability to adapt to changing technical environments and priorities
• Flexibility to handle unexpected challenges and changes in technical operations
• Capability to manage change and drive continuous improvement initiatives
• Understanding of regulatory requirements and safety standards relevant to technical operations
• Ability to ensure compliance with safety regulations and company policies
• Conducting regular audits and reviews to ensure adherence to quality and compliance standards
• Three to five years of experience working in a project environment, including relevant industry experience preferably with overall responsibility

Responsibilities

• Guide, support, and direct team members
• Promote continuous improvement and professional development
• Monitor service delivery operations and ensure adherence to SLAs
• Address escalated issues and implement risk management practices
• Coordinate service delivery processes and workflows
• Utilize project management tools to optimize processes
• Analyze and improve technical operations processes
• Monitor service quality and performance metrics
• Implement improvements and conduct regular audits
• Provide regular updates to senior management
• Ensure transparency and clarity in communications
• Support professional development and provide training on best practices
• Plan, schedule, and execute technical work orders
• Coordinate with technical teams and monitor progress

Preferred Qualifications

• Bachelor’s Degree
• PMP or Equivalent Professional Certification

Benefits

• Medical
• Dental
• Vision
• 401K match
• 29 PTO Days including company holidays