Ooma is hiring a
Technical Customer Support Representative, Remote - United States

Summary

The job is for a Technical Customer Support position at 2600Hz, a subsidiary of Ooma. The role involves handling technical support calls, troubleshooting issues, managing carrier tickets, and working with engineers to identify necessary code changes. The company offers competitive compensation, benefits, and perks.

Requirements

• 2+ years customer facing telecommunications support
• Excellent listening and communications skills, both verbal and written
• Strong customer relationship building skills
• Strong technical & diagnostic skills
• Self-motivated, detail oriented, team player

Responsibilities

• Answer incoming technical support calls from 9am - 5pm CST or EST
• Provide troubleshooting and assistance for 2600Hz Kazoo VOIP services
• Manage 3rd party Carrier tickets
• Porting
• CNAM Updates
• Assisting Kazoo Engineers with identifying necessary code changes

Preferred Qualifications

• Managing numbers/services in carrier portals
• Supporting end users of a Kazoo Cluster
• Diagnosing VOIP services using network monitoring, SIP signaling, packet captures, etc
• Using Postman/cURL/etc. with JSON APIs

Benefits

• Comprehensive Medical/Dental/Vision insurance for you and eligible dependents
• HMOs, a PPO, or HDHP (including HSA, which Ooma helps fund)
• Vacation time, sick time, paid company holidays
• 401k & employer match
• Income Protection Benefits (Basic Life and AD&D, Short- and Long-term disability)
• Commuter benefits
• Employee Stock Purchase Plan (ESPP)
• Employee Assistance Program
• Life Balance benefits with Travel assistance services and Identity theft and will preparation services