Lodgify is hiring a
Technical Customer Support Specialist in

Summary

Lodgify is hiring a Technical Customer Support Specialist to join their team remotely. The role involves becoming an expert on the Lodgify software, providing information and advice to users, troubleshooting technical issues, handling multiple inquiries, maintaining client relationships, and reporting feedback/issues to relevant departments. The ideal candidate should have excellent English skills, general knowledge about main OTA's, patience, strong attention to detail, strong customer service skills, a positive attitude, ability to deal with difficult situations politely, eagerness to learn about technology, ownership & follow-up, and superb organizational skills.

Requirements

• Excellent English both written and spoken
• Ideal to have general knowledge about the main OTA’s, such as Airbnb, Booking.com , HomeAway/VRBO, Expedia, etc

Responsibilities

• Provide information and advice to users on our connection types
• Proactively connect with clients to troubleshoot technical issues
• Take appropriate action and guide as needed to solve issues
• Respond to incoming requests for assistance via email/tickets and chats
• Ensure nothing but excellent service and a high level of customer satisfaction
• Maintain client relationships through product support over the phone, chat, email, and screen sharing

Preferred Qualifications

Having any other languages aside from these would be a great advantage

Benefits

• The freedom to work from home
• Salary in EUR/USD!
• Expense Coverage for Computers & Gadgets
• Great culture & working environment with an international team of over 60 different nationalities
• Travel to our yearly team-building events at company's expense
• Boost your earning potential with our referral program that offers paid compensation
• Dive into a career adventure with endless opportunities for growth and development
• Spice up your remote work routine with a dash of fun! Join us for virtual team activities