Remote Technical Customer Support Specialist

Summary

Join our team as a Technical Customer Support Specialist to provide technical support, troubleshoot complex issues, and ensure high customer satisfaction through exceptional service. As a tech-savvy professional, you'll use your expertise to guide users on different connection types, proactively troubleshoot technical issues with clients, and maintain strong client relationships.

Requirements

• Experience in technical customer support or a similar role
• Strong verbal and written communication skills in English
• Familiarity with major OTAs (e.g., Airbnb, Booking.com , HomeAway/VRBO, Expedia) is a plus
• Patience, attention to detail, and strong logical thinking
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Experience with CRM and support tools like Zendesk, Intercom, or Freshdesk
• Positive attitude and a strong sense of responsibility

Responsibilities

• Provide guidance to users on different connection types
• Proactively troubleshoot technical issues with clients
• Take appropriate action and guide customers to resolve their issues
• Respond to requests for assistance via email, tickets, or chats
• Deliver excellent customer service, ensuring high satisfaction
• Maintain strong client relationships through phone, chat, email, and screen-sharing support
• Report customer feedback and issues to relevant teams and follow up as needed

Benefits

• The freedom to work from home
• Salary in EUR/USD!
• Expense Coverage for Computers & Gadgets
• Great culture & working environment with an international team of over 60 different nationalities
• Travel to our yearly team-building events at company's expense
• Boost your earning potential with our referral program that offers paid compensation
• Dive into a career adventure with endless opportunities for growth and development
• Spice up your remote work routine with a dash of fun! Join us for virtual team activities