Customer Support Specialist

Summary

Join Preply's Customer Support Squad as a Customer Support Specialist and become a true Customer Advocate, guiding and supporting users. Enjoy a flexible schedule with rotating 9-hour shifts and at least 11-hour breaks between shifts. Benefit from comprehensive onboarding and ongoing professional development support. Focus on written communication (chats, emails, social media) and collaborate with product teams to resolve issues. Preply offers a dynamic environment with clear KPIs and a competitive financial package, including a monthly allowance for lessons and a learning & development budget.

Requirements

• Previous experience providing support through live chats
• Fluency in English
• Strong technical and analytical skills
• Ability to provide proactive and innovative solutions
• Outstanding written and verbal skills
• Ability to understand customer's needs
• Ability to work in teams
• A customer-centric, empathetic mindset with excellent listening skills
• An ability to focus on what counts, creating simple solutions to deliver fast results
• A passion for learning and desire for self-improvement
• Computer with i5 or i7 processor, 16GB RAM, 256 GB SSD
• Internet connection of at least 30mbs

Responsibilities

• Answer customers’ questions and resolving any issues that they may be facing
• Identify problem areas and flagging them to the concerned team
• Ensure customer satisfaction, and work on collecting and tracking user's feedback
• Work closely with the product teams to resolve issues and share customer feedback

Benefits

• Flexibility is a must for us, but also a big advantage. Preply supports customers 24/7, so you’ll have a monthly rotating schedule with 9-hours shifts, and not less than 11 hours gap between them to have a proper rest
• To make your professional development more efficient, our trainers will support you not only through the onboarding but also after, with additional support to set you up for success
• No calls—only written communication via chats, emails, and social
• An open, collaborative, dynamic and diverse culture
• A generous monthly allowance for lessons on Preply.com , Learning & Development budget and time off for your self-development
• A competitive financial package with equity and leave allowance
• The opportunity to unlock the potential of learners and tutors through language learning and teaching in 175 countries (and counting!)