Customer Support Specialist

Summary

Join Lodgify, a fast-growing vacation rental software company, as a Customer Support Specialist! You will provide top-tier support to customers, troubleshooting technical issues and ensuring their success with our platform. This role requires experience in technical customer support, strong communication skills, and excellent troubleshooting abilities. You will work independently, managing multiple priorities in a fast-paced environment. Lodgify offers a variety of benefits, including remote work flexibility, paid vacation, comprehensive health insurance, and a monthly meal allowance. We are a diverse and international team committed to creating a welcoming and inclusive workplace.

Requirements

• Experience in technical customer support or a similar role
• Strong communication skills in English, both verbal and written
• Patience, attention to detail, and a logical approach to problem-solving
• Excellent troubleshooting skills with the ability to diagnose technical issues
• Ability to work independently while managing multiple priorities in a fast-paced environment
• A positive attitude and a strong sense of responsibility
• Experience with CRM and customer support tools like Zendesk, Intercom, or Freshdesk

Responsibilities

• Provide top-tier support via phone, email, or chat
• Ensure customer satisfaction by resolving issues promptly
• Troubleshoot and solve general technical issues related to the Lodgify platform
• Report customer feedback and issues to relevant teams and follow up as needed
• Identify and document any software bugs or issues for continuous improvement

Preferred Qualifications

Experience in the travel or hospitality industry

Benefits

• The freedom to work from home any day that works for you
• Enjoy 25 working days of paid vacation and Jornada Intensiva in August
• Top-notch Cigna health insurance (includes travel insurance, dental plan, psychologist and we cover pre-existing conditions too)
• Save on meals! Enjoy a monthly allowance of 150€ and, in addition, a Flexible Remuneration plan with up to 70€. Plus, enjoy a 50% discount on Ametller’s prepared dishes to level up your mealtime!
• Flexible Remuneration options for your transportation needs
• Elevate your workspace. We provide a home-office setup allowance to ensure you have everything you need for a productive and comfortable work environment
• Free Spanish classes
• Boost your earning potential with our referral program that offers paid compensation
• Fuel your day with a daily office breakfast buffet and join our monthly events like football tournaments, wine tastings, hikes, kayaking and more!
• Work in a dynamic environment with offices fully equipped for fun with ping pong, foosball, surrounded by an international team of +60 nationalities