Akoya is hiring a
Technical Documentation Content Strategy Lead Writer, Remote - United States

Summary

Akoya is seeking a senior technical writer with at least ten years of experience to lead its documentation team. The position requires evaluating Akoya’s documentation process and tools and recommending enhancements to both the overall documentation strategy and technical product documentation. The role involves deep collaboration with various teams, managing a small team of technical writers, and contributing to the documentation as a tech writer.

Requirements

• 10+ years of experience. May be combined experience as a developer and writer/editor with at least 5+ years in a Lead/Manager technical writing role
• Proven experience building and enhancing technical documentation processes from conception
• Ability to work independently, troubleshoot, and coordinate with subject matter experts
• People management
• Skilled in content gap identification and follow-up through all phases from planning, research, and content creation
• Proven ability to test documentation for technical accuracy
• Expertise in understanding and conveying technical concepts
• English writing and editing skills
• Strong understanding of APIs, RESTful web services, and programming concepts
• Proficiency in the following tools, languages, or standards: OpenAPI/Swagger, Postman, JSON, HTML, Markdown, MS Office, and Visual Studio Code (or other IDE)

Responsibilities

• Define the Akoya content strategy to future proof the model in line with our growth plans
• Continuously monitor customer feedback and recommendations to inform a roadmap of enhancements
• Develop technical product documentation standard methodologies and process improvements
• Introduce best-in-class tools as a way to enhance the developer experience and reduce the time and effort to connect to Akoya
• Oversee a team of technical writers, offering mentorship and assistance to uphold the standard of documentation excellence
• Manage the work and support the documentation team and help prioritize the work to ensure efficiencies
• Manage tasks and information flow using collaboration software such as JIRA, Confluence, SharePoint
• Ensure documentation is updated and relevant as the business evolves
• API specifications/documentation- Create and maintain API & SDK documentation and related development materials
• Contribute to API release notes, communicating changes, enhancements, and bug fixes to developers and stakeholders
• Create and maintain code samples, sample applications, Quick starts, Tutorials, implementation guides
• Interview subject matter experts and research technical concepts
• Review, clarify, and edit content written by developers, product owners, or others

Preferred Qualifications

• Proven ability to develop and drive the documentation strategy
• Experience using ReadMe.io, Stoplight Studio, and/or Postman
• Previous technical writing esp. in a SaaS or a financial services company
• Prior experience in software development or exposure to coding languages (e.g., Python, JavaScript)
• User Experience Design or Research coursework, training, or experience