Technical Help Desk Representative

Summary

Join Netfor's team as a Technical Help Desk Representative and launch your customer service career. This entry-level role provides hands-on experience, mentoring, and training. You will provide phone support, troubleshoot basic technical issues using a knowledge base, and follow established processes. The position requires strong communication skills, multitasking abilities, and reliability. Netfor offers advancement opportunities, a supportive team environment, and a remote work option. The company provides comprehensive training and various benefits.

Requirements

• Strong verbal and written communication skills
• Ability to type at least 35 words per minute
• Comfortable multitasking (talking, typing, and navigating systems)
• Reliable, punctual, and professional under pressure
• Basic familiarity with Windows operating systems and Microsoft Office 365
• Motivated and eager to learn
• Comfortable following processes without deviation
• Positive attitude and a team player

Responsibilities

• Answer inbound customer calls and provide timely, accurate assistance
• Use knowledge base articles to diagnose and resolve basic technical issues (e.g., point-of-sale systems, hardware, software)
• Follow step-by-step processes to guide customers or escalate issues to clients
• Document customer interactions clearly and professionally
• Deliver outstanding customer service to earn positive feedback

Preferred Qualifications

• Experience troubleshooting Windows, printers, or networking is a plus, but not required
• At least one technical or customer service certification (e.g., A+, CompTIA) if other qualifications are limited

Benefits

• Generous PTO (up to 76.96 hours/year in year one)
• 401(k)
• Health, dental, and vision insurance