People Experience Analyst

Summary

Join Help at Home, a leading provider of in-home personal care services, as a People Experience Analyst. This remote position focuses on ensuring employee voices are heard and their feedback leads to impactful changes. You will manage employee feedback data, build dashboards, and translate insights into improvements. The role involves collaborating with multiple teams to enhance employee experience and support a Culture of Caring. You will create reports, analyze data, and develop visual reports to communicate insights to organizational leaders. This position requires strong analytical, communication, and organizational skills, along with experience in data collection and reporting.

Requirements

• Working knowledge of tools like Excel, Power BI, Qualtrics, Tableau, or other dashboard/reporting platforms
• Strong organizational skills and attention to detail
• Strong statistical analysis skills and experience with survey methodologies
• Ability to communicate insights clearly to technical and non-technical audiences
• Bachelor’s degree in Human Resources, Business, Analytics, Psychology, or related field
• Three (3)+ years of experience in data collection, reporting, or employee engagement support
• At least three (3) years of experience managing vendor relationships and contracts in an enterprise environment
• Prolonged periods sitting at a desk and working on a computer

Responsibilities

• Data Management & Analysis Support the execution of employee listening strategies across all roles (caregivers, field admin, corporate teams)
• Coordinate survey distribution and data collection at key employee lifecycle stages (onboarding, engagement, exit, check-ins)
• Organize and maintain accurate, consistent datasets from multiple channels
• Build and update dashboards to monitor employee sentiment by job type, location, and level
• Collaborate with team members to analyze quantitative and qualitative data to uncover trends and insights
• Reporting & Insight Development Create regular and ad hoc reports for HR, Operations, and the Experience Team
• Translate data into actionable insights for organizational leaders
• Develop visual reports and dashboards that are inclusive and easy to interpret
• Benchmark internal metrics to provide context and build predictive models for proactive improvement
• Program Support & Continuous Improvement Help prioritize feedback themes and guide improvements in employee programs
• Track key metrics around employee milestones (e.g., onboarding, anniversaries, promotions)
• Evaluate and enhance initiatives like recognition programs and culture campaigns
• Collaborate across teams to ensure all employees feel heard and supported
• Measure impact of changes and refine listening strategies accordingly
• Educate leaders on interpreting and acting on employee experience data
• Team Collaboration & Communication Work closely with the Employee Experience Team to enhance data tools and reporting
• Share insights with HR Business Partners, Field Leaders, and FSC staff
• Uphold confidentiality and ethical handling of employee data

Preferred Qualifications

• Experience in a multi-site or service-based organization (healthcare, retail, homecare, etc.)
• Exposure to employee engagement, retention, or internal communication projects
• Comfort working with both numerical data and open-ended employee feedback
• Passion for improving the everyday experience of all employees, no matter their role or location
• Master's degree in related field

Benefits

• Direct deposit
• Healthcare, dental, and vision insurance
• Paid time off and parental leave
• 401k
• Ongoing, in-depth training opportunities
• Meaningful work with clients who need your help
• Career growth and experience with an industry leader with 40+years of history in a high-demand field