Remote Technical Implementation Manager

Summary

The job is for an Implementation Manager/Solution Architect in the Professional Services team at 360Learning. The role involves managing the implementation lifecycle of the 360Learning platform for clients, defining architecture based on learner personas and organizational structure, driving project management, facilitating integrations, and guiding clients through onboarding.

Requirements

• Minimum 5 years professional consulting experience, preferably in a customer facing role (Technical Account Manager, Implementation Consultant or Pre-sales Consultant)
• Previous deployment experience of SaaS products, ideally HR related
• Understanding and experience working with APIs, SSO configuration & troubleshooting
• Solution-oriented and client-first mindset in everything you do
• Ability to adapt to your audience. Flexibility in tackling a conversation with highly technical stakeholders, and the ability to reduce complexity to more common terms for less technical stakeholders
• Organized, able to manage priorities across multiple customer implementations
• Bachelor's degree or equivalent

Responsibilities

• Manage all phases of the implementation lifecycle, from sales turnover and kick off to go-live
• Define the 360Learning platform architecture for clients based on learner personas and organizational structure
• Drive project management, facilitate integrations, API’s, 3rd party apps, and guide our customers through onboarding in order to ensure the successful deployment of their new learning platform

Benefits

• Compensation: Pay structure includes base salary, variable incentive pay, and company equity
• Benefits/Perks: Comprehensive medical, vision, and dental insurance starting your first full month
• Benefits/Perks: 401k matching starting from day 1
• Benefits/Perks: Generous parental leave
• Benefits/Perks: Professional development opportunities through our own platform
• Balance: We offer unlimited days of annual PTO
• Balance: We are a remote-first organization and promote flexible work hours
• Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity
• Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter