Technical Implementation Manager

Summary

Join 360Learning's Implementation team and play a key role in onboarding new customers. You will manage all phases of the implementation lifecycle, from sales turnover to go-live, defining platform architecture, driving project management, and facilitating integrations. You'll work across departments, understanding client needs and translating them into platform configurations. The role requires at least 5 years of professional consulting experience, preferably in a customer-facing role, and experience with SaaS product deployment. You'll need API, SSO configuration, and troubleshooting skills. 360Learning offers a comprehensive benefits package including competitive compensation, health insurance, 401k matching, generous parental leave, unlimited PTO, and flexible work hours.

Requirements

• Minimum 5 years professional consulting experience, preferably in a customer facing role (Technical Account Manager, Implementation Consultant or Pre-sales Consultant)
• Previous deployment experience of SaaS products, ideally HR related
• Understanding and experience working with APIs, SSO configuration & troubleshooting
• Solution-oriented and client-first mindset in everything you do
• Ability to adapt to your audience. Flexibility in tackling a conversation with highly technical stakeholders, and the ability to reduce complexity to more common terms for less technical stakeholders
• Organized, able to manage priorities across multiple customer implementations
• Bachelor's degree or equivalent

Responsibilities

• Manage all phases of the implementation lifecycle, from sales turnover and kick off to go-live
• Define the 360Learning platform architecture for our clients based on learner personas and organizational structure
• Drive project management
• Facilitate integrations, APIs, 3rd party apps
• Guide our customers through onboarding in order to ensure the successful deployment of their new learning platform
• Become a Trello expert through our onboarding process
• Understand our product offering through training
• Master our platform and be able to support clients on basic requests
• Be able to pitch the value of the 360Learning platform
• Own a portfolio of 20 existing clients
• Start to onboard your own new clients
• Successfully implement integrations (SSO, third-party tools) & troubleshooting
• Develop repeatable and scalable processes to improve project quality and delivery
• Onboard another Implementation Manager/Solution Architect
• Contribute to our knowledge base to share best practices and lessons learned
• Work with our partner ecosystem to strengthen the services proposed to our clients

Benefits

• Pay structure includes base salary, variable incentive pay, and company equity
• Comprehensive medical, vision, and dental insurance starting your first full month
• 401k matching starting from day 1
• Generous parental leave
• Professional development opportunities through our own platform
• Unlimited days of annual PTO
• 5 days for sick leave
• 10 holidays
• We are a remote-first organization and promote flexible work hours