Remote Technical Implementation Project Manager

Summary

Join Avetta's team as a Technical Project Manager and provide oversight, mentoring, and guidance to the implementation team. Drive process improvements, generate documentation, and be a resource to the implementation team when technical expertise is required.

Requirements

• 3-5 experience in a client facing role implementing strategic accounts for a comparable SaaS product
• Prefer a University graduate with a degree in technical field
• Knowledge in: Project Management, SaaS (Software as a Service), Client Management, Ticket creation systems (i.e. JIRA/Confluence), Agile Methodology (Kanban, Scrum), API/Integration Methodologies

Responsibilities

• Provide technical expertise and guidance to the Implementation Team
• Organize global resources and engage with Regional Project Managers as it relates to the implementation of accounts with a global footprint
• Subject Matter Expert: Provide internal and external facing leadership on technology related solutions configuration, integration and implementation
• Customer Guidance: In a consultative manner, collect and understand client requirements and provide solutions recommendations that are in line with the client business needs supported by Avetta’s best practice use cases
• Provide key reporting and metrics related to technical projects and activities
• Mentor and guide the development of other team members
• Serve as a client facing resource as it relates to managing and defining technical needs and requirements
• Provide leadership and guidance around process improvement, best practices, and process standardization
• Provide leadership and a voice for the Implementation Team across the various departments within the organization as it relates to technical projects
• Support and develop key department initiatives
• Strong communication skills. Ability to communicate effectively across the organization and interface with all levels of management