Remote Technical Implementation Manager

Summary

Join our team as a Technical Implementation Manager to scale our product to thousands of companies, drive successful implementations across moving companies, and play a key role in deploying our software.

Requirements

• You truly believe in our vision
• 3+ years of experience in a customer-facing technical role (e.g., technical implementation, solutions engineering, or customer success)
• Experience with SaaS implementations and proficiency in managing multiple projects at once
• Proficiency with Excel and strong general technical/data savviness
• Experience working with APIs and basic integration tools like Zapier
• Familiarity with project management and collaboration tools to manage customer onboarding and internal collaboration
• Proven ability to communicate effectively with both technical and non-technical stakeholders

Responsibilities

• Build workflows and customize customer product environments using in-app tools
• Master product knowledge to provide optimal solutions based on customer needs
• Work with Excel-like tools to help customer configure billing & basic reporting
• Set-up automated workflows through tools like Zapier
• Configure and troubleshoot basic API integrations and resolve submission issues
• Collaborate with technical teams to develop and deliver solutions based on customer requirements, translating customer issues into detailed specifications
• Analyze, troubleshoot, and proactively resolve issues with customers, driving forward solutions to completion
• Manage multiple projects simultaneously, ensuring high attention to detail and customer satisfaction

Preferred Qualifications

• Experience with SQL or database querying to assist in troubleshooting and reporting
• Familiarity with agile methodologies and iterative development processes
• Prior experience in customer onboarding in SaaS environments is a plus

Benefits

• Market comp
• Medical
• Vision
• Dental
• Remote work environment