Implementation Manager

Summary

Join Cerbo, a high-growth healthcare SaaS company, as an Implementation Manager! You will manage the onboarding process for new clients, serving as the primary point of contact and subject matter expert. Responsibilities include working with clients to ensure efficient onboarding, managing multiple projects, providing training, and documenting progress. You will need excellent communication and technical skills, along with project management experience, preferably in a healthcare or technical software setting. A Bachelor's degree is preferred, and at least two years of relevant experience is required. Cerbo offers competitive compensation, comprehensive benefits, and a 100% remote work environment.

Requirements

• Solution-oriented; passion for creative problem solving, comfortable tackling new and undefined problem spaces with minimal guidance
• Proven ability to thrive in a constantly changing environment with new challenges
• Be comfortable with ambiguity
• Ability to understand, synthesize, and translate between complex business problems and technical concepts
• Project management skills
• Exceptional written and oral communication skills that display professionalism and build strong relationships with our customers
• Detail-oriented and adopt a process-oriented mindset
• At least 2 years of experience in project management or onboarding, preferably in a healthcare setting/EHR or technical software setting

Responsibilities

• Actively contribute to all onboarding and training projects to support the customer journey, and product adoption
• Work closely cross-functionally to resolve technical or process-related questions
• Proactively identify customer needs, challenges and manage expectations
• Complete assigned project responsibilities which include but are not limited to: account activations, setting up eFax/ePrescribing, setting up all technical integrations requested by the customer and account deactivations
• Document progress and updates; communicate whether your activities are on track/off track with the relevant stakeholders
• Develop and maintain technical expertise in assigned areas of the product functionality and utilize that expertise effectively and efficiently to help customers
• Collaborating with Technical Support when indicated to problem solve for customers
• Work closely with the Customer Success Team for turnovers (when applicable) and collaborate on ways to improve the implementation process by identifying persistent issues or gaps

Preferred Qualifications

• Bachelor’s degree
• Startup/growth environment experience

Benefits

• Competitive compensation based on experience
• Comprehensive health, dental and vision benefits
• 401(k) plan with matching company contribution
• Short-term disability & long-term disability insurance
• Paid Time Off and company holidays
• Full suite of remote working tools and processes
• Location : 100% Remote