Remote Technical Implementation Manager

Summary

Join Aiwyn's fast-growing Implementation team and play a pivotal role in delivering exceptional customer experiences. You will be the primary lead for interfacing with clients, managing multiple technical integration projects, and ensuring seamless automation. Your responsibilities include project delivery, communication with stakeholders, documentation maintenance, identifying operational inefficiencies, and contributing to internal process enhancements. You will collaborate closely with various teams to ensure the successful sale, delivery, and maintenance of our services. Aiwyn offers a competitive salary, remote work flexibility, and a comprehensive benefits package.

Requirements

• Has 3 - 5 years of experience in technical implementation experience
• Is detail oriented and is able to work multiple (10+) concurrent projects at one time
• Has a technical background and has a proven track record of documenting solutions
• Is able to Project Manage (PM) and contribute to technical solution building
• Excels at troubleshooting (connectivity, authentication, general access, etc) and working first-hand with customers to resolve the issues
• Is a strong communicator who can provide high-level executive summaries and granular project plans
• Is familiar with Virtual Machines (VMs), Virtual Desktop Infrastructures (VDIs), and Virtual Private Networks (VPNs). Common software used are: Citrix Workspace, Amazon Workspace, Azure Virtual Desktop, Microsoft Remote Desktop, OpenVPN, Azure VPN, Etc
• Is familiar with common security practices (multi-factor authentication, IP white-listing, firewall settings, etc)
• Is familiar with REST APIs
• Has experience authenticating, testing, and documenting solutions that require APIs to move data
• Is familiar with web app integrator tools (Zapier, Workato, etc)

Responsibilities

• Be responsible for delivery and management of multiple technical integration projects at once
• Frequently communicating with IT and Operational stakeholders at the firm as we work to integrate their data
• Maintain and enhance internal documentation as fast as we can learn new things
• Spotting operational inefficiencies in the life cycle of these technical projects so that we can rapidly evolve
• Contributing to additional, internal projects to enhance our technical implementation processes to ensure a world-class, cutting-edge implementation experience
• Work closely with our Customer Success, Sales, Engineering/Product, and Marketing teams as each of these teams is integral in the way this service is sold, delivered, and maintained

Preferred Qualifications

• Has experience with Google Services (Cloud Run, IAM, Compute Engine, and Cloud Storage)
• Has experience with creating and deploying staging environments for testing data solutions (mentioned above)
• Has experience working with third party vendors and building an integrated project plan that includes internal and the third party stakeholders

Benefits

• Adventure travel stipend - you receive a $1,000 travel reimbursement on your work anniversary each year. We encourage our team to recharge and explore the world beyond their home office walls
• Remote, work-from-anywhere culture
• Flexible PTO
• World Class health benefits - we believe in fostering flourishing teams by providing benefits that go beyond the usual standards - Health, vision, dental, HSA/FSA, and mental health support
• Stock options - every Full Time Employee has ownership in Aiwyn's future and success
• 401(k) matching