Technical Implementation Specialist

Summary

Join LimeFlight's fully remote team and revolutionize inflight service management with our innovative SaaS solution. As a Technical Implementation Specialist, you will support airline clients during onboarding and integration, acting as the technical point of contact. Key responsibilities include ensuring smooth onboarding, providing technical guidance, maintaining documentation, assisting with data input, troubleshooting technical issues, liaising with developers, and collaborating with product and development teams. You will also assist in migrating customers to new API versions and stay informed on industry best practices. This role offers the opportunity to work on innovative technology with global impact and contribute to a sustainable future for aviation.

Requirements

• You have a degree in Computer Science, IT, or a related technical field
• You bring hands-on experience with API integration, technical support, or implementation of SaaS solutions
• You are confident in working with RESTful APIs, and ideally, familiar with structured data handling (CSV/FlatFile formats)
• You are detail-oriented, structured, and able to communicate clearly with both technical and non-technical stakeholders
• You thrive in customer-facing roles and enjoy problem-solving in collaboration with users
• You’re empathetic, reliable, and motivated to make complex integrations work seamlessly

Responsibilities

• Support new and existing customers in the technical setup and integration of LimeFlight, ensuring smooth and efficient onboarding
• Participate in integration calls to understand customer needs and provide clear technical guidance
• Write, maintain, and own technical customer-facing documentation
• Assist customers in feeding data into the LimeFlight system using FlatFiles and APIs, ensuring data accuracy and consistency
• Act as a first line of support for technical integration issues, troubleshooting and resolving problems
• Liaise between customers and backend developers when advanced technical input is needed
• Collaborate with the product and development teams by relaying customer feedback and suggesting product improvements
• Assist in migrating customers to new versions of the LimeFlight API and deprecating older versions
• Stay informed on industry best practices and LimeFlight’s evolving product ecosystem

Preferred Qualifications

Experience in airline operations or flight management systems is a plus

Benefits

• Join LimeFlight’s fully remote, mission-driven team dedicated to pioneering sustainable inflight service management
• Work on innovative technology solutions with global impact, collaborate within a diverse, international environment, and continuously enhance your skills through ongoing learning opportunities
• Experience an engaging, dynamic company culture that values your contributions, creativity, and commitment to shaping a zero-waste future for aviation!