Technical Implementation Specialist

Summary

Join Wishpond Technologies as a Technical Implementation Specialist and focus on building, setting up, and optimizing AI-driven automation for our sales team. You will be responsible for quality assurance, ensuring all systems perform flawlessly. This role requires a blend of technical expertise and sales acumen to design and build automation. The position is fully remote, offering a dynamic environment, comprehensive training, competitive compensation, and various benefits. Wishpond provides cutting-edge solutions for modern sales teams, enabling them to work smarter and close deals faster. We are seeking a highly skilled individual to join our growing team.

Requirements

• Bachelor’s Degree in Engineering, Information Technology, Computer Science, or related fields (or equivalent experience)
• Strong communication skills, capable of presenting technical information on sales calls in a clear and compelling manner
• Experience in Quality Assurance (QA) testing and troubleshooting, ensuring reliable performance in real-world settings
• Experience working with sales teams in a fast-paced, tech-driven environment
• Familiarity with customer service automation and its application in sales processes
• A problem-solving mindset with a focus on continuous improvement of sales and technical workflows
• As part of a diverse team, ability to work both independently and collaboratively in a fast-paced, results-oriented environment
• Organized, administratively strong, great time management, and have solid writing, phone, and general communication skills
• Fluent in English (spoken and written)
• Willing to participate in ongoing education and training for the role

Responsibilities

• Quality Assurance (QA): Test and review chat agents and other sales solutions to ensure they are functioning as intended, troubleshooting any issues and implementing necessary fixes
• Solution Customization: Work with Technical Account Managers to customize chat agent behavior and responses to align with specific customer workflows and business objectives
• Feedback Loop: Collect feedback to continuously improve chat agents and other sales technologies
• Documentation: Create clear and comprehensive documentation for chat agents, including their setup, capabilities, and any troubleshooting guides
• Estimate, prioritize, plan and coordinate testing activities
• Design, develop and improve test processes including setting up test environments and tools to maximize the efficiency and effectiveness of Salescloser AI
• Other duties as assigned

Preferred Qualifications

Knowledge of a second language is considered an asset

Benefits

• Fully remote position allowing you to work from your home anywhere in the world !
• Exciting and dynamic environment with a great leadership team
• Comprehensive training program and regular performance reviews to facilitate your success
• Competitive compensation based on experience and proven abilities
• Great referral programs with incentives and bonuses
• Unbelievable product discounts when you use our products for your own business
• A global workforce of multi-cultural and talented colleagues
• A close-knit operation with amazing growth opportunities for your personal development
• A high growth SaaS technology company publicly traded on the TSX Venture Exchange
• Corporate headquarters in beautiful Vancouver, British Columbia, Canada
• Access to our education credits program and so much more !