Technical Implementation Specialist

Summary

Join Unifize as a Technical Implementation Engineer and play a crucial role in configuring our SaaS platform for customers in regulated industries. You will be responsible for setting up the Unifize application, building PDF templates, troubleshooting issues, and providing lightning-fast support. This remote position offers flexible hours and regular collaboration with the Customer Success team. We seek candidates with experience in software configuration, relevant industry experience, and strong communication skills. The role involves a learning curve, but we encourage employee growth and development within Unifize.

Requirements

• Experience working at a software company where you’ve used configuration (or no code builders) to develop solutions for customers
• Have experience working in manufacturing, life science, Medical devices, Automotive, Aerospace or similar environments especially in operations, R&D, or quality
• You have at least two years of Implementation, Sales Engineering, Customer Success, Support, or Integrations-focused Solution consulting experience
• Bachelor's degree in Computer Science, Engineering, or a related field. Or experience to offset
• Organised, with an ability to develop and execute complex plans throughout the implementation cycle life of the client relationship
• Team-oriented (we before me), collaborative, and comfortable working cross-functionally
• Convincing and personable, have strong verbal/written communication and presentation skills, and are comfortable persuading both internal and external resources

Responsibilities

• Configure Unifize application for customer requirement
• Build PDF templates as per the customer's requirement
• Troubleshooting non-technical issues raised by the team
• Reporting the defects and following up with the development team on the progress
• Implementing solutions for customers by configuring the application
• Answering customers’ support questions on the app and making configurational changes to processes as required
• Undertake ad-hoc tasks or projects as required
• Stay updated with product features and new releases

Preferred Qualifications

Selling into these industries is a plus

Benefits

This position will be remote and the hours flexible