Technical Implementation Strategist

Summary

Join ClassDojo as a Technical Implementation Strategist and play a crucial role in supporting the technical aspects of district-wide ClassDojo rollouts, particularly during the busy back-to-school season. You will ensure accurate data integrations, troubleshoot complex issues, and collaborate with district IT teams, internal stakeholders, and other departments. This highly cross-functional role requires strong technical expertise in K-12 SIS integrations, data quality, and project management skills. You will work on multiple concurrent projects, maintain detailed documentation, and contribute to process improvement initiatives. The ideal candidate possesses a deep understanding of technical implementation and its impact on product and user experience, along with excellent communication and problem-solving abilities. This position offers the opportunity to make a significant impact on the future of education.

Requirements

• At least 2 years of experience working in K-12 SIS integrations (API, Plug-ins, SFTP, etc.)
• Proven experience in data cleaning and quality checking, foundational experience with SQL
• Proven ability to independently manage a high volume of projects on tight deadlines with a high level of organization and accuracy
• Strong written and verbal communication skills
• Experience working on cross functional projects with multiple internal stakeholders
• High empathy and emotional intelligence working with busy district IT team members and leaders
• Experience in edtech or working on products for kids or educators
• Ability to learn new technology and products quickly
• Familiarity with using organization tools such as: Asana, Smartsheet, Salesforce, Google Sheets/Excel, Notion

Responsibilities

• Work with district IT teams from start to finish to ensure that from initial set-up to rollout, teachers and school leaders can seamlessly set up their school in ClassDojo
• Review data from districts and ensure it matches the needs and formatting of end customers
• Work with district IT stakeholders to investigate and correct any issues in the data received
• Deeply understand the relationship between technical implementation and product and user implications
• Collaborate closely with the district account team, district IT, engineering, and product management, proactively sharing project status, elevating risks, and proposing solutions
• Maintain excellent documentation and update project status for internal team members across multiple implementation projects and timelines
• Work with the broader success and implementation team to proactively build and iterate on efficient systems and processes
• Help build, maintain, and execute a strong quality assurance processes

Preferred Qualifications

Experience working with EdLink, ClassLink, or Clever

Benefits

• Salary ranges (United States): CA, WA, NY, NJ, CT states: $95,000 - $125,000 (USD) All other states in the US: $80,800 - $106,300 (USD)
• #LI-Remote