Remote Technical Integration Specialist

Summary

Join Constructor as a Technical Integration Specialist and empower our customers to enhance their website and mobile app search experiences. You will collaborate with clients to understand their technical needs, provide expert guidance on API integration and open-source libraries, troubleshoot issues, and act as a liaison between customers and internal resources. This role demands strong communication, problem-solving skills, and a passion for technology. You will work remotely, contributing to a supportive and innovative team focused on improving search and discovery through machine learning. Constructor offers a competitive compensation package, unlimited vacation, and various employee benefits.

Requirements

• Proven experience in customer support or technical support roles
• Strong knowledge of web services, APIs, and integration best practices
• Excellent communication and interpersonal skills
• Ability to explain technical concepts to non-technical audiences
• Detail-oriented with a commitment to delivering exceptional customer support
• Problem-solving skills and a proactive approach to issue resolution
• Able to support customers and team members between 8pm and 4am UTC (9am to 5pm New Zealand time)

Responsibilities

• Collaborate with customers to understand their technical integration needs and goals
• Provide expert education and assistance on integrating with our APIs and utilizing our open source libraries
• Assist customers in troubleshooting integration issues and resolving technical challenges alongside Customer Success
• Act as a liaison between customers and other technical resources to ensure a smooth integration process
• Respond promptly to customer inquiries and provide clear and concise explanations - assisting in monitoring customer integration health
• Maintain up-to-date knowledge of our products and services to effectively address customer questions
• Document customer interactions, common issues, and solutions to improve support processes
• Contribute to and assisting in maintaining integration documentation and resources for customers and teammates

Preferred Qualifications

• Experience working with open source libraries, JavaScript web application development and integration patterns
• Familiarity with A/B testing, understanding of server side and client side contexts, network request routing / HTTP

Benefits

• Unlimited vacation time - we strongly encourage all of our employees take at least 3 weeks per year
• A competitive compensation package including stock options
• Fully remote team - choose where you live
• Work from home stipend! We want you to have the resources you need to set up your home office
• Apple laptops provided for new employees
• Training and development budget for every employee, refreshed each year
• Maternity & Paternity leave for qualified employees