Constructor is hiring a
Technical Integration Specialist

Summary

The job is for a Technical Integration Specialist at Constructor.io, a remote company that powers product search and discovery for large retailers like Sephora and Petco. The role involves collaborating with customers to understand their technical integration needs, providing education on integrating with APIs, assisting in troubleshooting, acting as a liaison between customers and other technical resources, responding promptly to customer inquiries, maintaining up-to-date knowledge of Constructor's products, documenting interactions, and contributing to integration documentation. Proven experience in customer or technical support roles is required, along with strong communication skills, ability to explain technical concepts to non-technical audiences, detail-orientation, problem-solving skills, and a proactive approach to issue resolution.

Requirements

• Proven experience in customer support or technical support roles
• Strong knowledge of web services, APIs, and integration best practices
• Excellent communication and interpersonal skills
• Ability to explain technical concepts to non-technical audiences
• Detail-oriented with a commitment to delivering exceptional customer support
• Problem-solving skills and a proactive approach to issue resolution

Responsibilities

• Collaborating with customers to understand their technical integration needs and goals
• Providing expert education and assistance on integrating with Constructor's APIs and utilizing open source libraries
• Assisting customers in troubleshooting integration issues and resolving technical challenges alongside Customer Success
• Acting as a liaison between customers and other technical resources to ensure a smooth integration process
• Responding promptly to customer inquiries and providing clear and concise explanations - assisting in monitoring customer integration health
• Maintaining up-to-date knowledge of Constructor's products and services to effectively address customer questions
• Documenting customer interactions, common issues, and solutions to improve support processes
• Contributing to and assisting in maintaining integration documentation and resources for customers and teammates

Preferred Qualifications

• Experience working with open source libraries, JavaScript web application development and integration patterns
• Familiarity with A/B testing, understanding of server side and client side contexts, network request routing / HTTP

Benefits

• Unlimited vacation time - we strongly encourage all employees to take at least 3 weeks per year
• A competitive compensation package including stock options
• Fully remote team - choose where you live
• Work from home stipend! We want you to have the resources you need to set up your home office
• Apple laptops provided for new employees
• Training and development budget for every employee, refreshed each year
• Maternity & Paternity leave for qualified employees
• Work with smart people who will help you grow and make a meaningful impact
• Come along on our company retreat to the Canary Islands if you join before August 1!