Technical Operations Engineer

Summary

Join Enode, a climate tech startup accelerating the transition to sustainable energy, as a Technical Operations Engineer. You will be part of the Customer Success team, acting as both a support engineer and operations manager. Responsibilities include becoming a domain expert on energy hardware devices, troubleshooting customer issues, building and owning operational efficiency systems and tools, ensuring on-demand access to test devices, and maintaining accurate documentation. The role requires experience in dynamic environments, customer support, log data analysis, basic coding and SQL, and cross-functional collaboration. Enode offers a stimulating work environment, competitive compensation, unlimited PTO, flexible work schedule, a remote-first setup, and various other benefits.

Requirements

• Demonstrated experience working in dynamic environments, ideally at a fast-growing startup(s)
• Comfort with being customer-facing, ideally through a history of providing support to customers via async channels (e.g., Zendesk, email) and synchronous meetings (e.g., Zoom calls)
• Experience with querying and analyzing application log data or can quickly learn how to do so (e.g., via CloudWatch Log Insights, Splunk, etc.)
• Some exposure to coding and basic SQL, though it may not have been your official job
• A proven track record of cross-functional collaboration to build new processes that improve operational efficiency, ideally at a fast-growing startup
• A meticulous sense of organization and an innate curiosity for how things in the real world work

Responsibilities

• Become a domain expert on the types of energy hardware devices Enode supports
• Directly engage with our customers to troubleshoot reports of specific devices issues, often requiring you to read device logs or code
• Build and own end-to-end systems, tools, and processes across Customer Success, Customer Engineering, and Product Engineering that improve operational efficiency for support and debugging workflows (You might work within our existing platform (Retool) or help us imagine entirely new workflows)
• Own the end-to-end operation of efforts that ensure Enode has on-demand access to test with the devices we support
• Ensure Enode’s internal & external documentation of how energy hardware devices function under-the-hood is accurate and up-to-date

Benefits

• Competitive compensation, including a very attractive employee option program
• Unlimited PTO & flexible working schedule
• A remote-first setup
• Stipend for setting up your home office & co-working space
• Regular off-sites with the team in exciting locations 🌍