Technical Partner Manager

Summary

Join Nexthink's Global MSP team as a Technical Partner Manager and play a crucial role in driving sales growth in French and German-speaking regions. You will provide pre-sales support, lead the technical partner journey for Global MSPs, and ensure seamless resolution of technical issues. Key responsibilities include overseeing the Global MSP Technical Enablement Plan, fostering strategic partnerships, and providing pre-sales support. This field-based role requires extensive experience in presales or technical consulting, ideally selling SaaS/Cloud-based solutions, and fluency in German and English. Nexthink offers a competitive compensation package, flexible hours, unlimited vacation, 100% remote work, professional training, and generous parental leave.

Requirements

• Language Skills: Fluent German (required), English (required)
• Extensive experience in a presales or technical consulting role, ideally selling SaaS/Cloud based solutions
• Proven experience working with/enabling German Regional/Global MSP teams
• Proven experience working with a sales organization focused on Value Selling
• Proven experience as a key technical resource leading to introducing a new technology into the market
• Proven experience of working with a sales organization and a track record of successfully meeting or exceeding assigned revenue goals
• Experience in one or more of the following areas: Workplace, End User or Desktop Services and management of these
• Digital Experience Monitoring or similar end-user experience driven functions
• Cloud, Windows 11, O365 and other Migration-, Release- or Change related projects
• The ITIL framework, Service Lifecycle and other quality of service-related disciplines
• Security, Governance, Risk or Compliance related discipline
• Designing, building and operating Security Operations Center
• Demonstrated skills in complex solutions environments
• Superior business acumen: ability to use business context to generate creative, pragmatic solutions to achieve business objectives
• An entrepreneurial mindset that enables you to successfully work independently with little guidance, but also to use good judgment and escalate issues when needed
• Technologically savvy and able to learn Nexthink products and services, technologies and business whilst understanding how this applies to MSP business models
• Exceptional written, oral, and interpersonal communication skills; capable of gaining the respect of and interacting comfortably with senior leaders and executives

Responsibilities

• Oversee the Global MSP Technical Enablement Plan to equip partner technical teams with the knowledge and tools to independently identify, showcase, and demonstrate the value of Nexthink solutions within their offerings
• Foster collaborations with partners to integrate Nexthink seamlessly into their service portfolios
• Provide pre-sales support during sales cycles, including conducting proof-of-values, value selling, security assessments and product demonstrations
• Become a Nexthink SME and thought leader, both internally and externally, to drive the business value of the Nexthink Platform
• Support MSP Partner Manager in preparing QBRs, MSP plans and updates
• Oversees/ensures that the MSP technical influencers and decision-makers are informed about the new features, solutions, roadmap, and services
• Acts as Partner advocate, conveying requirements, feature requests, feedback, etc… to Nexthink PM and Executive Leadership
• Maintains an understanding of the Global MSP services/contracts to continuously add value to their service portfolio and expand the usage of Nexthink
• Assists with ongoing partner marketing and awareness, e.g., case studies, white papers, and content about the offerings
• Help the MSP sales team qualify leads by using your deep understanding of product capabilities to address business issues and provide business value
• Demonstrate how Nexthink solutions can support overall customer initiatives and how this generates business outcomes
• Collaborate with global partners to design, build and adapt new services around the Nexthink platform
• Own, prepare, and coordinate the execution of the annual technical enablement program to fully enable the Global MSP partner team to sell, deliver value, and operationalize Nexthink
• Work with multiple stakeholders in different functions such as IT Security, IT Operations and IT Service Management to illustrate use cases where Nexthink can add value. This requires strong account management capability and a passion and enthusiasm for introducing disruptive technology
• Support and lead large-scale enterprise transactions during the presales phase, using industry knowledge and understanding to move deals forward
• Run and facilitate value-based workshops with prospects so that they can fully discover and understand how Nexthink can address their strategic projects and major issues
• Participate as a speaker in key company events and other marketing related activity
• Perform Demos and POVs for prospective accounts within the global partner
• Create collaterals (Proposal Write-ups, Bid Defense presentations) for RFPs that are being pursued by the MSPs to showcase Nexthink value to their services
• Team with the Nexthink field organization in Germany to develop new GTM initiatives

Benefits

• Permanent Contract and a competitive compensation package (Stock Options also included)
• Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 30 days of holidays we offer) plus 3 company-paid volunteer days
• 100% remote work with occasional travels to meet with colleagues and customers
• Free access to professional training platforms to explore your interests and enhance your skills
• 16 weeks of fully paid leave for primary caregivers, extendable up to 8 additional months unpaid, and 6 weeks of fully paid leave for secondary caregivers
• Feel protected with 24/7 accident insurance coverage for any accidents at work or during free time
• Bonuses for referring successful hires after three months of continuous employment