JumpCloud is hiring a
Partner Customer Success Manager

Summary

Join JumpCloud as a Partner Customer Success Manager and work remotely in India. You'll partner with various teams to deliver a world-class partner experience, oversee customer onboarding, act as a trusted advisor to partners, and drive product adoption. The success of the candidate will be measured by onboarding time to value, partner health and adoption, partner and end customer retention, and identification of upsell opportunities.

Requirements

• Minimum 2 years of customer facing experience at a Saas company
• Technical acumen in the field of IT preferred (i.e. User Access Management, authentication, device management, MDM, security, system administration, etc)
• Strong organizational skills with the ability to manage several tasks in parallel
• Outstanding verbal & written communications and strong listening skills, particularly in the technical IT environment
• Learning mindset that is always curious
• Excellent problem-solving, multi-tasking, time management and organizational skills, with strong attention to detail

Responsibilities

• Partner closely with Channel Managers, Partner Education Specialist, Partner Support Engineer, Partner Solution Architect, Product and Engineering teams to deliver a world-class partner experience
• Oversee customer onboarding, working with customer stakeholders to achieve critical IT objectives in a timely fashion
• Act as a trusted advisor to partners and their key customers, providing guidance that drives product adoption, driving health and identifying expansion opportunities that benefit your partner’s objectives
• Serve as the primary point of contact for all partner needs ensuring issues are receiving the proper attention, features are properly prioritized and sharing product updates that impact your partner’s and their end customers environment

Preferred Qualifications

Bachelor’s degree or equivalent experience desired

Benefits

Remote work