Technical Product Manager

Summary

Join Stand Together, a philanthropic community, as a Technical Product Manager to lead the strategy and execution of fundraising management systems. You will collaborate with various teams to enhance donor pipeline tracking and revenue operations within the CRM ecosystem. The ideal candidate possesses a strong technical background, expertise in fundraising or sales operations, and the ability to translate strategic goals into actionable plans. You will define success metrics, align teams, and drive progress to optimize donor engagement and fundraising efficiency. This remote position offers a meaningful career improving the lives of millions and a collaborative, innovative environment.

Requirements

• 5+ years of experience in product management, with a strong technical background in Salesforce administration, development, and architecture
• Hands-on experience with platforms like Salesforce or HubSpot, and a deep understanding of data management tools and cloud technologies
• Strong work ethic and accountability to make sure initiatives go well, being equally comfortable taking personal ownership of a task or delegating it to another team member
• You thrive in collaborative environments and are adept at making quick decisions with limited information
• Comfortable applying a combination of qualitative and quantitative methods to define success
• Experience in data-driven decision-making, with a strong grasp of fundraising KPIs, donor retention metrics, and financial forecasting models
• Strategic thinker who can connect customer use cases to technology solutions and think holistically about end-to-end experience
• Exceptional leadership skills with the ability to motivate and influence cross-functional teams
• Extensive knowledge and experience working in sprints and following Agile methodology

Responsibilities

• Define and articulate the product vision, strategy, and roadmap in alignment with business goals
• Collaborate with stakeholders to understand their objectives and strategies, gather and prioritize product requirements, and consider customer feedback, market and technology trends, and business priorities
• Lead product delivery team through effective communication, collaboration, and leadership to achieve goals
• Work closely with architects, engineering, and QA to ensure timely and quality delivery of product features and enhancements
• Manage the product development lifecycle, resource allocation, technical debt, deployments, and releases, and respond to issues and incidents as needed
• Support the creation and execution of test plans and UAT to ensure the effective testing of technology changes before deployment
• Lead the execution of planning processes and roadmaps to roll out new features and identify opportunities for innovation
• Serve as the SME for the product, providing comprehensive guidance and support to internal teams, customers, and partners. This includes facilitating successful adoption and comprehensive training programs to ensure users can leverage the full capabilities of the product effectively

Preferred Qualifications

• Experience implementing and/or supporting enterprise and large-scale systems, specifically in Customer Management, Fundraising areas, Sales, and Finance
• Exceptional ability to create partnerships with technical leaders and business leaders
• Ability to manage a portfolio of bigger and smaller bets while balancing immediate business value, short-term goals, and long-term vision
• A healthy blend of deep technical knowledge, customer-centric and product-centric thinking
• Strong communication and presentation skills; represents the products in leadership meetings
• Salesforce Administration certification and/or other Salesforce certifications
• Experience with Salesforce, HubSpot, SalesLoft, Snowflake, AWS
• Experience with project management tools, specifically the Atlassian suite of products

Benefits

• Competitive salaries and bonuses
• Generous 401K match - 6% match with immediate vesting
• Competitive health and wellness benefits
• Our flexible time-off policy allows all employees to take leave as needed
• A purchasing credit card to use for business expenses
• Mileage reimbursement for business travel is separate from your commute
• Commuter assistance plans to offset the cost of commuting into our headquarters (on-site parking or metro)
• Opportunities for professional development and mentorship that can strengthen your effectiveness through principle-based management and other industry-specific programs