Technical Product Specialist

Summary

Join Experian, a world-leading information services company, as a Technical Product Specialist! This customer-facing role focuses on managing client onboardings, requiring strong technical skills and project management abilities. You will plan and track onboarding tasks, explain product specifications, coordinate internal teams, and develop strategies for improvement. The ideal candidate possesses excellent communication and problem-solving skills, thrives in a fast-paced environment, and has experience with API, JSON, AWS, and data analysis tools. This position offers a competitive benefits package, including medical, life, and dental insurance, paid time off, and more.

Requirements

• Bachelor’s degree in engineering, or Business Administration is preferred
• 3+ years of relevant technical product management experience in technical product development roles focused on client onboardings
• 3+ years of experience with new product planning and delivery, from concept to feasibility to development and launch
• Experience in defining and developing technical products to meet customer requirements from inception to launch
• Proven experience in establishing new cross-functional and product-related processes, with a demonstrated ability to create clear project plans for complex, cross-functional projects
• Be highly entrepreneurial and comfortable working in a fast-paced environment
• Possess excellent interpersonal skills with the ability to think and communicate creatively, thoughtfully, and adeptly with diverse technical and non-technical groups, spanning all organizational levels
• Strong communication and project management skills are essential
• Familiar with API systems, JSON, AWS, Excel, Tableau, and other monitoring and troubleshooting techniques
• Basic understanding of Database tables and analytical tools (e.g., Excel, Tableau)

Responsibilities

• Manage client onboardings, ensuring a seamless and effective experience
• Plan and track onboarding tasks, coordinating internal dependencies with other teams within Experian
• Explain technical specifications of the product, with strong knowledge in API, JSON, AWS, monitoring, and troubleshooting techniques
• Communicate effectively with technical and product management teams to quickly resolve issues during onboarding
• Working with the Product Manager and stakeholders to understand the business problem and voice of the customer and identify the capabilities to add to the product
• Review and support product documentation activities
• Provide regular status updates to clients through scheduled status calls
• Assist Clients in establishing Connectivity for Integrations
• Develop and present dashboards on onboarding status to leadership, defining strategies for improvement and efficiency
• Develop and implement onboarding strategies to enhance efficiency and client satisfaction
• Identify and track key metrics to measure the success and efficiency of the onboarding process
• Continuously improve onboarding processes based on feedback and performance data
• Collaborate with stakeholders to align onboarding strategies with overall business goals

Benefits

• Medical, life and dental insurance
• Asociacion Solidarista
• International Share Save Plan
• Flex Work/Work from home
• Paid time off
• Annual Performance Bonus
• Education Reimbursement
• Family Bonding
• Bereavement Leave
• Referral Program