Ansible Health is hiring a
Technical Product Support Specialist in Worldwide

Summary

Ansible Health is a healthcare startup that aims to transform how chronic diseases are managed through personalized, efficient care at scale. The Technical Product Support Specialist will provide technical support to patients and the clinical team, including conducting tech calls, assisting with equipment setup, and troubleshooting issues. The ideal candidate should have prior experience in customer support roles, expertise in Android tablets, Zoom meetings, and medical devices, and strong communication skills.

Requirements

• Prior experience in a customer support role, such as Product Support Specialist or Support Engineer
• Expertise in Android Tablets, Samsung Knox Suite, and Knox Manage
• Proficiency in managing Zoom Meetings and Zoom Phone
• Familiarity with medical devices (e.g., Blood Pressure monitor, Pulse Oximeter)
• Knowledge of Athenahealth preferred
• Familiarity with issue tracking software and remote support tools (e.g., Gitlab, Azure DevOps) is a plus
• Understanding of technology systems, particularly Google Workspace
• Positive, enthusiastic attitude and excellent English language skills (C2 level)
• Skilled in technical debugging techniques (e.g., analyzing metrics and logs on Azure)
• Strong written and verbal communication, problem-solving skills, and detail-oriented
• Ability to manage multiple priorities effectively

Responsibilities

• Conduct Tech Calls for non-tech-savvy patients (mainly older adults) in the USA
• Guide patients through Android tablet usage and confirm settings through Samsung Knox
• Work with RPM devices and ensure they are connected and transmitting accurate data
• Collaborate with Engineering Team and Program Managers to escalate and resolve issues
• Run queries and check analytics on Azure’s CosmosDB or Device Analytics
• Assist with joining Zoom meetings and using Zoom Phone
• Support clinical team with equipment setup and checking applied security policies
• Handle Tech Support requests filed by clinicians or patients from end to end
• Manage and organize various project tools (e.g., GitLab, AzureDevOps, spreadsheets, bug trackers, documents)
• Present and take notes on Technical meetings, specifically on issues encountered and plans to resolve them

Preferred Qualifications

Healthcare setting experience advantageous