Technical Program Manager

Summary

Join Logixboard as a Tier 2 Support / Technical Program Manager and play a critical role partnering with various teams to ensure exceptional client experiences. You will handle technical support requests and escalations, manage complex technical projects, and act as a liaison between customers and internal teams. This hybrid role demands technical expertise and project management skills, requiring strong communication and problem-solving abilities. You will collaborate with sales and R&D, manage new integrations, and lead cross-functional teams. The ideal candidate possesses experience in SaaS or tech, project management, and technical proficiency. Logixboard offers a competitive salary, equity, and comprehensive benefits.

Requirements

• Experience: 3+ years of experience in a SaaS or tech environment, with at least 2 years in a technical support or technical project management role
• Project Management Skills: Demonstrable ability to manage projects – especially those involving integrations or technical implementations – from conception to completion
• Technical Proficiency: Strong understanding of APIs, system integrations, and technical troubleshooting. You can communicate effectively with technical stakeholders and understand complex systems
• Sales & Solutions Support: Ability to collaborate with sales teams, contributing to pre-sales activities and providing input to guide solution engineering efforts and derisk projects
• Curiosity & Problem-Solving: A proactive approach to collecting information and solving complex problems, with the ability to drive understanding and consensus in ambiguous situations
• Communication & Collaboration: Strong written and verbal communication skills, with the ability to present complex information clearly and work collaboratively with stakeholders having varying levels of technical acumen
• Customer-Centric: An innate ability to empathize with customers and a passion for delivering high-quality support experiences
• Adaptability: Comfortable working in a fast-paced environment with a willingness to adapt and act quickly

Responsibilities

• Handle Technical Support: Respond to and resolve both basic and complex technical support tickets related to the Logixboard product and suite of integrations
• Handle Technical Support: Act as an escalation path for our Tier 1 support as necessary, and collaborate with product and engineering to deliver solutions efficiently
• Set Delivery Expectations: Collaborate with sales and R&D to develop Statements of Work (SOWs) for new integrations or feature work linked to sales commitments
• Set Delivery Expectations: Partner cross-functionally to ensure alignment with the client’s needs and technical feasibility
• Manage New Integrations & Lead Cross-Functional Pods: Provide project leadership to drive the team towards successful outcomes by setting clear objectives and coordinating across functions
• Manage New Integrations & Lead Cross-Functional Pods: Proactively communicate project updates internally and externally to ensure alignment and drive successful implementation

Benefits

• We are a remote first company, meaning, you can work from home, from the mountains, from the beach, or wherever you feel like getting work done
• Logixboard covers 100% of premiums for Medical, Dental, and Vision for you, with 75% of premiums covered for your loved ones. We’ll also offer paid life insurance and Long Term Disability
• 12 weeks parental paid time plus a $2,500 parental bonus to support you and your family
• Our 401(k) plan makes it easy to save for retirement and you can contribute your tax free dollars from day 1
• In addition to statutory and Federal holidays, we offer our teammates Flexible Time Off (average is 4-5 weeks) that can also be used to observe holidays that are important to you
• A yearly Learning and Development budget of $500 to find your own way to continue your professional development
• To get your office set up, you will receive the basics (laptop, monitor, keyboard and a mouse), plus a one time WFH budget of $1,000 for you to get the other things you need in order to do your best work