Remote Technical Program Manager

Summary

The job is for a Client Services Manager at Nava, a consultancy and public benefit corporation that improves government services. The role involves managing client relationships, detecting risks, engaging clients, maintaining awareness of the broader project landscape, and managing contracts and finances.

Requirements

• 5+ years of experience overseeing delivery outcomes and client relationships for a set of small, medium, or enterprise-sized projects to create positive delivery environments
• Experience working with Federal agency CIO or other IT delivery groups at an agency level
• Understanding the desired digital modernization and implementation goals for Federal agency objectives
• Must possess a technical contributor background with experience in Custom Software development or Cloud infrastructure programs/projects
• Experience working with or for government agencies
• Experience growing agile development teams and the challenges of managing a project at scale
• Ability to demonstrate experience leading projects with significant complexity, including managing milestones, dependencies, and integrations with significant risk, uncertainty or scale
• Experience using agile frameworks like scrum, kanban, or SAFe and familiarity with agile development practices such as continuous integration and continuous delivery
• You are an empathetic communicator and relationship builder – you take a service-oriented approach to supporting the program team and our clients
• Adaptable problem solving and ability to deal with multi-dimensional challenges involving many organizations, processes, cultures, and technologies
• You are highly organized and care deeply about building and growing a sustainable, culture-conscious business
• A strategic approach to delivery planning and contract management over the medium-term and long-term
• An iterative approach to execution that emphasizes rapid team progress
• Ability to maintain broader situational awareness beyond the immediate team
• Excellent written and verbal communication skills
• Occasional travel

Responsibilities

• Exceed the expectations of our government partners by cultivating strong, trusting relationships and maintaining high situational awareness at the agency level
• Proactively detect risks and work collaboratively with the delivery team and program stakeholders to effectively resolve them (issues can span delivery, process, culture, expectation setting, staffing, contract milestones, finances)
• Engage our clients on a continuing basis to ensure their needs are met or exceeded, understand their vision, collaboratively solve issues, and communicate our progress transparently
• Maintain awareness of the broader project landscape and potential for new opportunities and risks and grow your portfolio accordingly with surge contract line item numbers (CLINs), option years, and negotiations with prime contractors
• Collaborate across projects and across the organization to proactively anticipate and solve problems across delivery
• Support the creation of delivery environments built on mutual trust between government partners and our team
• Scale efforts through a team of project managers and other functional delivery leads
• Manage all the contracts and finances on within your portfolio in coordination with the finance team and coordinate necessary contract modifications
• Set and uphold standards for delivery excellence and client service
• Apply Nava's policies and guidance at the program level (E.g. utilization guidance)
• Participate in developing and delivering company objectives and key results

Preferred Qualifications

• Experience developing around a modern tech stack within legacy constraints
• Experience launching new production systems with high public visibility
• Experience with long term, complex, and ambiguous IT modernization efforts
• Experience with using common project management tools like Jira and Confluence
• Project management in a government context
• Track record of introducing and expanding agile transformation and pursuing best practices in project management with clients and stakeholders
• Experience managing projects that provide production operations and support alongside ongoing product/feature development

Benefits

• Competitive benefits: We prioritize your well-being, offering highly competitive medical, dental, and vision benefits
• Generous time off: Enjoy 20 days of accrued PTO, 12 paid federal holidays, 5 floating holidays, and unlimited sick leave
• Annual discretionary bonus: Paid annually to eligible employees. When Nava does well, you do well
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