Remote Technical Program Manager

Summary

Join OpenZeppelin as a Technical Project Manager and take ownership of the entire security audit delivery process, working closely with other constituencies across the organization.

Requirements

• 5+ years of experience in Technical Project Management, Technical Program Management, Technical Account Management , Solutions Architect or similar roles
• An advanced English level and great communication skills (oral and written)
• Passion about the blockchain space and decentralization
• You have a technical background and are comfortable with reviewing code at a high-level for estimation purposes and code management tools (GitHub especially)
• Superb organization and project management skills with the ability to work on and manage multiple complex projects with many stakeholders at the same time
• Excellent interpersonal and communication skills and a demonstrated ability to communicate with clients on both technical and non-technical topics
• Advanced knowledge of project management tools and familiar with Notion, Linear and GitHub
• Demonstrated experience working with professional services scheduling software

Responsibilities

• Own and nurture relationships with OpenZeppelin’s client base. Respond to inquiries from existing customers, ensuring client retention and satisfaction
• Establish trusted relationships with each client to drive continued value from our products and services. Ensure that clients' technical needs are met and exceeded
• Follow up on client interactions to identify and develop new business opportunities
• Lead client kick-off meetings and serve as the primary point of contact for all communications throughout the delivery process
• Manage scope creep by utilizing a structured change order process, ensuring project scope remains controlled and clearly defined
• Evaluate and escalate issues to management as necessary, facilitating prompt and effective resolution
• Oversee the entire end-to-end process of client deliveries, including final review and coordination of publishing
• Collaborate with Security Research team leaders to manage and ensure quality control throughout the project lifecycle
• Monitor team performance against key metrics, such as resource utilization and allocation, to ensure optimal efficiency and project success
• Automate and enhance the delivery process using our internal tools (GitHub, Notion, Slack, HubSpot) to improve efficiency and streamline workflows

Preferred Qualifications

• Technical experience with blockchain technologies, Solidity, or cybersecurity
• Project management certification (PMP, Scrum Master, etc)
• Advanced knowledge of GitHub
• PMO or other people management experience

Benefits

• Company in-person gatherings in different locations around the world
• Fully remote work
• Flexible time off
• Paid parental leave for primary or second caregiver
• One time work-from-home equipment stipend of up to $500 USD
• Co-working (up to $250/month)
• Medical coverage
• Annual Learning & Development budget
• Referral program
• Work with a global team in a fast-growing industry