Technical Program Manager

Summary

Join Turing as a Technical Program Manager and play a pivotal role in shaping our product roadmap and driving operational excellence. You will lead problem definition and analysis, manage the product roadmap, and ensure customer-centric product development. This role requires strong cross-functional collaboration, stakeholder management, and communication skills. You will oversee operational processes, track progress, and continuously improve workflows. The ideal candidate possesses extensive experience in program and product management within a high-growth startup environment.

Requirements

• 7+ years of Program Management & Product Management experience at a high-growth product-based startup, preferably at the intersection of technology and operations
• Ability to identify and analyze complex business challenges (e.g., technical, operational, or client issues) and break them into smaller, manageable problems
• Experience creating and maintaining a product roadmap, adjusting it based on changing priorities, feedback, and unforeseen challenges
• Ability to build strong relationships with multiple stakeholders, including developers, designers, marketing, sales, and leadership teams
• Excellent communication skills, with the ability to clearly articulate complex concepts to both technical and non-technical stakeholders
• Experience in overseeing the execution of operational processes and improving workflows for maximum efficiency
• Proficiency in using tools such as JIRA to manage tasks, track progress, and report on project status
• Advanced skills in Excel for data analysis, reporting, and decision-making
• Strong understanding of SQL for querying databases and analyzing data
• Familiarity with the technical aspects of product development, including software architecture, APIs, and cloud infrastructure, to effectively communicate with development teams

Responsibilities

• Lead the identification and definition of complex business challenges
• Break down challenges into smaller, manageable components and align teams toward clear goals and outcomes
• Develop and maintain the product roadmap, aligning it with organizational goals
• Adjust and adapt the roadmap based on changing business priorities, feedback from stakeholders, or unforeseen challenges
• Develop a deep understanding of the product’s value to customers and clients
• Ensure the product addresses customer pain points and drives business growth
• Ensure that features and updates meet customer expectations
• Oversee the execution of operational processes, ensuring all teams are aligned and accountable for meeting program objectives
• Track progress and continually optimize workflows to enhance productivity and performance
• Actively manage relationships with key stakeholders
• Facilitate clear and effective communication across teams to ensure alignment on goals and progress
• Articulate complex business problems, product strategies, and program progress to both technical and non-technical stakeholders
• Provide regular updates on program status, roadblocks, and solutions
• Proactively seek opportunities to improve the product and processes, drawing from customer feedback, performance metrics, and lessons learned
• Drive ongoing optimization efforts to enhance product performance and user experience

Benefits

• Amazing work culture (Super collaborative & supportive work environment; 5 days a week)
• Awesome colleagues (Surround yourself with top talent from Meta, Google, LinkedIn etc. as well as people with deep startup experience)
• Competitive compensation
• Flexible working hours
• Full-time remote opportunity