Technical Project Manager

Summary

Join Cro Metrics as a Technical Project Manager and play a pivotal role in shaping the future of our client’s products and project workflows. You will partner with cross-functional teams, both internal and external, to deliver innovative solutions. Responsibilities include defining product requirements, managing project timelines and budgets, and ensuring client satisfaction. This client-facing role requires strong communication and problem-solving skills. The ideal candidate possesses 4+ years of experience in product or project management within a tech or digital marketing environment and proven experience with enterprise accounts. Cro Metrics offers a comprehensive benefits package, including competitive compensation, 401k matching, health insurance, generous PTO, parental leave, and a fully remote work environment.

Requirements

• 4+ years of experience in product and/or project management within a tech, web production or digital marketing space
• Proven experience working with key stakeholders at strategic enterprise accounts
• Proven experience with project management tools and creating effective project management processes including track record of managing and delivering digital projects on time, on budget, and within scope
• Direct experience writing requirements for software engineers / web development projects
• Strong relationship building and communication skills with the ability to drive alignment and influence at all levels in both matrixed and non-matrixed environments
• Experience with product lifecycle management methodologies (Agile, Waterfall, etc.)
• Experience with user research and data analysis
• Proficiency in product management tools (e.g., Jira, Asana, Confluence)

Responsibilities

• Define requirements, features, user stories, roadmaps, trends and user feedback and align with business goals
• Manage product launches and go-to-market strategies with supporting testing
• Create and deliver project timelines and plans while managing client expectations and the internal team/process
• Be the first point of contact for day-to-day client requests and problem-solving
• Keep clients continuously informed about program health, status of tasks, deliverables, and other critical metrics
• Monitor and manage the budget and scope of programs
• Update utilization resourcing plans
• Report to internal teams, and set staffing plans across teams based on client roadmaps
• Efficiently handle a high volume of task switching, providing regular updates to clients on test status, program budgets, and project velocity
• Collaborate with key stakeholders at strategic accounts to understand their needs and ensure project alignment
• Manage account relationships by yielding and routing questions and issues, disseminating action items
• Organize and lead client status meetings, including scheduling, agenda planning, and follow-ups on action items
• Consistently demonstrate strong problem-solving skills to address and take initiative to resolve challenges swiftly and effectively
• Track performance metrics and analyze data to identify areas for improvement and problem solving
• Quickly learn and adapt to our processes and client business understanding, applying new knowledge to enhance project outcomes

Preferred Qualifications

A/B testing knowledge and agency experience

Benefits

• 401(k) with 100% match up to first 4%
• Vision, dental, HRA, HSA, FSA and other support benefits
• Medical employee coverage at 90% or greater for most plans
• 4 weeks of PTO and increases to 5 weeks after 3 years + up to 5 days of paid bereavement
• Gender-neutral parental leave
• Work Perks - covers extras for healthcare, wellness and your pet
• Customized career plan in your first 90 days
• Laptop and gear of your choice
• Fully remote working environment
• Welcome packages and endless surprises
• Annual Company Retreat and periodic meetups