Moodle is hiring a
Technical Sales Operations Specialist

Summary

The job is for a Technical Sales Operations Specialist at Moodle, a remote company that promotes work-life balance and diversity. The role involves technical management of Salesforce and other commercial systems, identifying bottlenecks, optimizing lead creation processes, integrating new acquisitions, creating reports and dashboards, and liaising with stakeholders.

Requirements

• Excellent presentation, writing, and communication skills in English
• Deep understanding of Salesforce and related systems combined with an understanding of sales and marketing business requirements
• Well developed relationship management skills, with proven ability to influence, earn trust and effect change across a wide range of stakeholders and cultural backgrounds
• Strong analytical skills including Excel skills with ability to analyse and make decisions based on data
• Customer centric attitude
• Detail oriented and ability to document processes and guidelines
• Ability to work independently and take initiative, but also must be an enthusiastic team player with fresh ideas
• Proven experience building and maintaining reports and dashboards to provide insights to the sales, marketing and finance teams
• Comfortable working within remote-first teams
• Extensive experience with Salesforce administration and development, including knowledge of Salesforce architecture, custom objects, and automations
• Experience managing data quality and integrity, including data imports, cleansing, and deduplication
• Experience in Salesforce security settings and permissions to ensure data protection and compliance
• Proficiency in Flows, Visualforce, and Salesforce Lightning components
• Strong understanding of API integrations having integrated Salesforce with other systems, middleware, and usage of data migration tools
• Salesforce Administration Certifications

Responsibilities

• Technical management and optimization of Salesforce environment and other related sales and marketing systems
• Identify bottlenecks and inefficiencies within the sales process and implement solutions
• Optimize lead creation and assignment process of inbound leads from webforms and chatbot to downstream sales teams
• Integrate new acquisitions into support systems and processes
• Integrate new and existing systems into Salesforce
• Create reports and dashboards
• Prioritize and process inbound technical commercial requests related to commercial systems as well as new feature requests
• Liaise with key stakeholders to ensure any changes to products or services are reflected in training updates
• Work with external vendors to resolve complex technical problems
• Propose and maintain relevant information architecture in Salesforce & other related systems to ensure data cleanliness, alignment and standardisation of data across Moodle
• Help us moving towards and maintaining Salesforce as our single source of truth

Preferred Qualifications

• Understanding of Moodle ecosystem
• Fluency in additional languages such as Spanish
• Experience setting up a lead scoring model
• Experience using Hubspot, tools such as 6Sense/Zoominfo, Live Chat tools such as Intercom

Benefits

• Work from anywhere with a flexible working environment that promotes true work-life balance
• Motivating performance rather than micromanaging it, allowing you to feel empowered to do what you do best
• Gaining new skills by learning from highly skilled peers, along with your own learning and development allowance each year to support your growth
• Work with a global team on a worldwide platform and make a real difference
• As a certified B Corp, we are proud to be part of a global community of mission-driven companies dedicated to using business as a force for good
• Extra 7 days paid leave to extend your weekends, recharge and enjoy a day off for your birthday!
• ���Choose your own’ benefit options
• Flexible public holidays