Specialist Technical Writer

Summary

Join Hitachi Vantara, a global leader in data infrastructure, as a highly motivated Information Developer. Collaborate with software developers, product managers, and support teams to create comprehensive product documentation. You will research, gather, and analyze data to develop content aligned with departmental standards and project requirements. Develop clear and concise product information, clarifying technical terms for diverse audiences. This role requires strong technical writing skills, extensive experience in software documentation, and proficiency in various tools and technologies. Hitachi Vantara offers a supportive and inclusive work environment with industry-leading benefits and flexible arrangements.

Requirements

• BA/BS degree in English, Journalism, Computer Science, or other relevant fields
• Excellent writing skills
• 10+ years of experience in software documentation, online publishing, online help development, API documentation, installation and user guides, and release notes
• Proven technical writing and editing skills
• Superior command of the English language including rules and usage
• Experience with API tools such as Swagger
• Proficiency in DITA, XML, MS Visio, and Adobe Acrobat
• Proficiency in SDL Tridion Docs (formally SDL Content Architect) or another Component Content Management System (CCMS) and oXygen or equivalent
• A strong understanding of topic-based authoring and reusable information architecture
• Working Experience using GEN AI
• Experience with agile software development processes and tools, such as JIRA and Confluence
• Project team lead experience

Responsibilities

• Confer with subject matter experts including Software Developers, Product Managers/Owners, Support, and Sales to establish technical specifications and use cases to determine the subject matter to be developed for publication
• Research, gather, and analyze data from multiple sources (subject matter experts, product managers/owners) to develop content
• Develop information development and publishing strategies aligned with the department standards as well as meet project-specific requirements by consulting with the Technical Publications leadership team and the cross-functional product team
• Develop world-class product information with simple and concise English by organizing ideas and translating complex technical terms into information any reader (both native and non-native English readers) can understand
• Clarifying terminology and working with software developers to achieve consistency in the product and documentation

Preferred Qualifications

• Technical writing certification
• People management experience
• An organized self-starter with a strong bias for action and the ability to work with cross-functional teams with interpersonal communication skills, particularly where technical information must be conveyed clearly
• Strong technical aptitude to learn products through hands-on experience

Benefits

• Industry-leading benefits
• Flexible arrangements