Specialist Technical Writer

Summary

Join Hitachi Vantara, a global leader in data infrastructure, as a highly motivated Information Developer. Collaborate with subject matter experts to create world-class product documentation. Develop information development and publishing strategies, ensuring clarity and consistency for diverse audiences. Leverage your expertise in technical writing, online publishing, and API documentation to produce high-quality content. Utilize your proficiency in DITA, XML, and various content management systems. Lead project teams and contribute to an inclusive and innovative work environment.

Requirements

• BA/BS degree in English, Journalism, Computer Science, or other relevant fields
• An organized self-starter with a strong bias for action and the ability to work with cross-functional teams with interpersonal communication skills, particularly where technical information must be conveyed clearly
• Strong technical aptitude to learn products through hands-on experience
• Must have excellent writing skills, 10+ years of experience in software documentation, online publishing, online help development, API documentation, installation and user guides, and release notes
• Proven technical writing and editing skills. Superior command of the English language including rules and usage
• Experience with API tools such as Swagger
• Proficiency in DITA, XML, MS Visio, and Adobe Acrobat is a must
• Proficiency in SDL Tridion Docs (formally SDL Content Architect) or another Component Content Management System (CCMS) and oXygen or equivalent is a must
• A strong understanding of topic-based authoring and reusable information architecture is a must
• Working Experience using GEN AI is must
• Experience with agile software development processes and tools, such as JIRA and Confluence, is a must
• Project team lead experience is a must

Responsibilities

• Confer with subject matter experts including Software Developers, Product Managers/Owners, Support, and Sales to establish technical specifications and use cases to determine the subject matter to be developed for publication
• Research, gather, and analyze data from multiple sources (subject matter experts, product managers/owners) to develop content
• Develop information development and publishing strategies aligned with the department standards as well as meet project-specific requirements by consulting with the Technical Publications leadership team and the cross-functional product team
• Develop world-class product information with simple and concise English by organizing ideas and translating complex technical terms into information any reader (both native and non-native English readers) can understand
• Clarifying terminology and working with software developers to achieve consistency in the product and documentation

Preferred Qualifications

• Technical writing certification is a plus
• People management experience is a plus

Benefits

• We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing
• We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent)