StackAdapt is hiring a
Technical Solutions Specialist in Canada

Summary

StackAdapt is seeking a Technical Solutions Specialist to join their remote-first team. The role involves technical support, product questions, and client inquiries, troubleshooting system setups, identifying root causes of technical issues, working with clients to help solve their technical issues, and more. The candidate should have proven experience in technical support, product support, or software engineering capacity, basic to intermediate knowledge/experience in Digital Advertising, strong problem-solving and analytical abilities, experience querying databases and monitoring systems, and strong communication skills.

Requirements

• Proven experience in technical support, product support, and/or software engineering capacity
• Basic to intermediate knowledge/experience in Digital Advertising
• Basic to intermediate Javascript experience is required
• Strong problem-solving and analytical abilities
• Experience identifying root causes of technical issues and addressing potentially complex technical problems/questions
• Experience querying databases and monitoring systems, including SQL and/or Elasticsearch
• Strong communication skills to explain potentially complex situations to team members and clients

Responsibilities

• Ensure technical support, product questions, and client inquiries are investigated, addressed, and routed to the appropriate teams if necessary
• Create and debug custom javascript snippets for clients
• Troubleshoot simple to complex system setups across various platforms
• Help guide users and clients alike with the technical intricacies of our platform
• Identify root causes of technical issues and address potentially complex technical problems/questions and querying databases and monitoring systems, including SQL and/or Elasticsearch
• Take ownership of escalations and highly technical problem solving

Preferred Qualifications

Experience with Google Tag Manager (GTM) and CMS systems (WordPress, Shopify, Hubspot) is a plus

Benefits

• Highly competitive salary
• RRSP/401K matching
• 3 weeks vacation + 3 personal care days + 1 Culture & Belief day + birthdays off
• Access to a comprehensive mental health care platform
• Health benefits from day one of employment
• Work-from-home reimbursements
• Optional global WeWork membership for those who want a change from their home office
• Robust training and onboarding program
• Coverage and support of personal development initiatives (conferences, courses, etc)
• Access to StackAdapt programmatic courses and certifications to support continuous learning
• An awesome parental leave policy
• A friendly, welcoming, and supportive culture
• Our social and team events!