Remote Technical Solutions Specialist

Summary

Join our team as a Technical Solutions Specialist at StackAdapt, where you'll provide technical support, product questions, and client inquiries are investigated, addressed, and routed to the appropriate teams if necessary. You'll work closely with the technical leadership team, product managers, software engineers, and client-facing team members.

Requirements

• Proven experience in technical support, product support, and/or software engineering capacity
• Proven skill in crafting technical documentation tailored for both technical and non-technical audiences
• Basic to intermediate Javascript and HTML experience is required
• Strong problem-solving and analytical abilities
• Experience identifying root causes of technical issues and addressing potentially complex technical problems/questions
• Experience querying databases and monitoring systems, including SQL and/or Elasticsearch
• Strong communication skills to explain potentially complex situations to team members and clients

Responsibilities

• Creating and debugging custom javascript snippets for clients
• Troubleshooting simple to complex system setups across various platforms
• Help guide users and clients alike with the technical intricacies of our platform
• Identifying root causes of technical issues and addressing potentially complex technical problems/questions and querying databases and monitoring systems, including SQL and/or Elasticsearch
• Taking ownership of escalations and highly technical problem solving
• Working with clients to help solve their technical issues

Benefits

• Highly competitive salary
• RRSP/401K matching
• 3 weeks vacation + 3 personal care days + 1 Culture & Belief day + birthdays off
• Access to a comprehensive mental health care platform
• Health benefits from day one of employment
• Work-from-home reimbursements
• Optional global WeWork membership for those who want a change from their home office
• Robust training and onboarding program
• Coverage and support of personal development initiatives (conferences, courses, etc)
• Access to StackAdapt programmatic courses and certifications to support continuous learning
• An awesome parental leave policy