Jamf is hiring a
Technical Support Associate I

Summary

Join a team that empowers people to be their best selves and do their best work at Jamf. As a Technical Support Associate, you will provide technical support for customers related to the installation, troubleshooting, and integration of Jamf products and supporting technologies.

Requirements

• High School Diploma or GED (Required)
• 2 Year / Associates (Preferred), A combination of relevant experience and education may be considered
• Chinese Language - Native (Required)
• English Language Proficiency (Required)
• Korean Language Proficiency (Preferred)
• Aptitude to quickly learn basic technical concepts and communicate to technical & non-technical audiences
• Ability to perform basic troubleshooting and problem-solving tasks related to server infrastructure, systems, networks, and hardware
• Ability to engage with and establish trust and rapport with all levels of customers and employees
• Ability to work independently and as part of a team
• Capacity to multi-task and quickly prioritize duties
• Exceptional customer service skills
• Strong interpersonal and organizational skills
• Excellent written and oral communication skills to thrive in a fast-paced environment

Responsibilities

• Utilize available documentation and resources to identify and resolve customer issues quickly and effectively to maximize same-day resolution and customer satisfaction
• Answer regional support phone calls and live chat requests, and contribute to the 24/7 global support resource pool to maintain the availability and reliability of technical support for customers
• Create excellent case notes to document issues for collaborative troubleshooting and resolution to ensure painless hand-offs when escalating customer issues
• Effectively communicate with customers in all mediums to meet evolving customer demand to maximize customer satisfaction
• Maintain best practices in case management to escalate cases quickly and effectively as needed to minimize the resolution time of customer issues
• Other duties and special projects as assigned

Benefits

• Named a 2022 Best Workplace in Technology by Great Place to Work and Fortune Magazine
• Named a 2023 Best Workplaces for Women by Great Place to Work and Fortune Magazine
• Named a 100 Best Companies to Work For by Great Place to Work and Fortune Magazine
• We train and we then we give you the room to grow. We offer a clear and defined customer support career path, but our Jamfs also choose to explore horizontal career growth to discover new interests and opportunities