DreamHost is hiring a
Technical Support Consultant

Summary

This job posting is for a Technical Support Consultant position at DreamHost, a US-based company offering remote work within Colombia. The role involves providing technical support to customers in both English and Spanish, troubleshooting issues, and guiding customers through software installation and configuration.

Requirements

• Minimum 3 years of technical support experience
• Bachelor's Degree in computer science related field of study preferred
• Basic understanding of Web Hosting
• Basic familiarity with Linux command-line
• Ability to communicate in English fluently
• Must have a reliable, fast internet connection

Responsibilities

• Provides technical assistance to DreamHost customers who are experiencing problems with the services we provide, or who have questions about how to use our many features
• Uses quick thinking and keen troubleshooting skills to analyze and resolve customer issues via internal ticket system, live chat & call-backs
• Answers questions by applying knowledge of web hosting principles, DreamHost products and services
• Patiently walks customers through diagnostic procedures to help them illuminate the source of their issues
• Notices trends and/or internal issues & reports them to management for resolution
• Guides customers through the installation and configuration of various software
• Escalates complex problems to appropriate staff member or department

Benefits

• Competitive salary
• Worktango team member recognition
• Udemy online learning courses
• Opportunities for profit-sharing bonuses
• Fun monthly events
• Opportunities for growth
• Laid-back atmosphere