L2 Technical Support Consultant

Summary

Join our L2 Technical Support Consultant team and thrive in a multicultural, multilingual, fully remote work environment. Master new skills and achieve challenging goals with our People First management approach. Answer support calls, document issues, attend daily meetings, assist in testing, monitor feedback, reproduce bugs, assist in preparing requirements, and communicate with developers and other departments to troubleshoot technical issues. Excellent English communication skills (C1 level) and 1 year of experience in .NET Core MVC Framework are required. A degree in computer science or information technology is a plus. Enjoy flexible schedules, inclusive international environment, USD compensation, referral bonuses, paid training, work-life balance, responsive management, and opportunities for self-development.

Requirements

• Excellent English communication skills (at least C1 for both spoken and written)
• 1 year experience in .NET Core MVC Framework
• Technical ability to troubleshoot bugs
• Ability to reproduce reported issues
• Customer-oriented and responsible attitude
• Excellent interpersonal skills

Responsibilities

• Answer support calls and document any new issues or requests that arise over the phone into the feedback log
• Attend the daily morning meeting with the developers to be aware of all changes occurring in the app
• Assist in testing each item developed after it is released into the test environment, documenting any identified bugs or defects and reporting them back to the developer
• Monitor the feedback log within the applications for new feedback that comes in each day
• Attempt to reproduce reported bugs or minor issues, documenting the steps required to reproduce the problem in the feedback log
• Assist in preparing requirements for enhancements after discussions with management
• Communicate with developers and other departments of various IT companies to identify and troubleshoot technical issues

Preferred Qualifications

Degree in computer science or information technology

Benefits

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development