Technical Support Consultant

Summary

Join Turner & Townsend as an IT Support Specialist and provide comprehensive day-to-day IT support to employees. Your responsibilities will include troubleshooting, user setup, password resets, PC builds, and supporting the IT environment (servers, systems, networks). You will also assist with IT projects, upgrades, office moves, and manage daily backups and asset databases. This role requires at least three years of hands-on IT support experience, expertise in user administration, Active Directory, Microsoft Exchange 365, and troubleshooting LAN/WAN/VPN. Strong interpersonal skills and the ability to communicate clearly with users are essential. The position offers a dynamic and fast-paced work environment.

Requirements

• All round IT support specialist with at least three years’ experience of hands-on, remote and telephone support
• Experience of user administration, Active Directory, Microsoft Exchange 365, and Outlook in a corporate environment
• Hands-on experience of LAN, WAN and VPN, troubleshooting and support
• Proven track record of working in a support environment supporting multiple users across multiple locations
• Supporting and troubleshooting Office 365 products (MS Teams, One Drive, SharePoint etc.), Anti-virus (MS Defender), Veritas BackupExec, etc
• Ability to support a wide range of desktop applications
• Deploying image / software through Intune/SCCM
• Experience of ITIL based call management system, e.g., FreshService
• Basic understanding of managing hardware and software assets and control software register
• Confident individual with good interpersonal skills, able to deal with people at all levels and communicate to users in a clear, non-technical language
• Team-player
• Analytically minded, able to break down and understand information
• Must be comfortable with working in a fast-moving, dynamic environment
• Strongly customer-focused, used to providing support to demanding users
• Good organisational skills, used to managing and prioritising own workload
• Ability to report on progress, timescales, outstanding and completed activities

Responsibilities

• Provide day to day IT support to all our people, including call logging, troubleshooting, IT admin tasks such as new user setup, password resets, and PC builds
• Support of the IT environment, including servers, systems, networks, and other devices
• To assist on various projects and upgrades to meet Turner & Townsend’s goals
• Assist in office moves and changes with respect to the installation and changes to the IT and Voice infrastructures and all associated peripherals
• Monitor daily backups, manage asset database, and control software register
• Build positive working relationships with the business